Leslie Ingram-Desmond, RN

Consistently exceeding my monthly goal. Recognized as one of the top marketers in the nationwide company.

Coordinate with physicians, nurses, social workers,case managers, families and other healthcare professionals to ensure patients receive appropriate end of life care in accordance with their wishes.

Implement strategies to target new business opportunities and new markets.

Discuss Palliative and Hospice benefit options

with patients and families, complete consents as needed.

Cultivate productive relationships with hospitals, facilities, PCHs and with in the community while providing education on Palliative and Hospice services.

Direct and supervise the admission process, encompassing admission coordinators, admission RNs, clinical liaisons while collaborating with the marketing staff for San Antonio and Kerrville Tx territories.

Maintained optimum service for our patients, families, internal and external customers while following Medicare guidelines.

Identify and developed employee and company opportunities to optimize time management, scheduling strategies, company systems while meeting financial expectations of operations.

Maintain current knowledge of latest research and trends in Hospice care, pain and symptom management. Understanding of the disease process, end of life care, psychosocial, cultural and spiritual needs. Addressing ethical concerns while maintaining the patients dignity.

Develop and manage relationships with Long Term Care, Assisted living facilities, Personal Care Homes and Hospitals in SAT and surrounding areas.

Initiated in-services to provide education on hospice services. Coordinated monthly marketing events for accounts and community resources.

Coordinated with physicians, nurses, social workers, chaplains, and administrators to ensure that patients receive appropriate end of life care.

Educate patients and families on hospice philosophy, benefits of hospice and goals of care. Complete consents as needed.

Developed and participated in strategic , short , and long range planning for patient care, research, education, revenue and public relation programs.

Managed, controlled, coordinated daily activities to expand Austin and San Antonio markets, and empowered employee and client excellence through recruitment, retention, training, motivation and reward.

Developed marketing materials, new concepts and marketing gifts for potential clients.

Conducted business development opportunities by identifying target audience to launch an expansion company in San Antonio.

Reviewed and approved the OASIS documentation as an RN.

Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.

Stay at home mom

Creative Consultant for schools and businesses.

Substitute teacher/ Substitute school nurse

Facilitated 75-100 physician contracts and privileges, executed strategic plans for 17 different specialties.

Formulated business plans, formed tactical planning teams and oversaw day to day operations, employees and continuous improvement concepts for administrative and clinical operations.

Evaluated and analyzed clinical and clerical performance in relation to organizational requirements using surveys, process mapping, activity logs. Maximized labor efficiency by reassigning personnel based on personal strengths and practice requirements. Streamlined procedures for medical coding, accounts receivable, collections and center budgets to optimize financial gain.

Directed continuity of care for adult and pediatric operative services within Hermann Hospital and Hermann Children's Hospital, including PACU, Day Surgery, SADS, OR Holding and Anesthesia Clinic.

Facilitated and assumed oversight for financial, operational and clinical aspects of units while overseeing 75 employees and interaction with 200 physicians.

Oversaw special projects, including construction of new units for recovery and anesthesia clinic to ensure patient needs and logistical requirements were satisfied. Fostered internal unit collaboration between ER and Obstetrics to maximize use of system resources during overflow and diversion.

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.