Leslie Jacobson
Spanaway,WA
Summary
Driven Operations Manager with a proven track record at Pacific Paper Products Inc., enhancing operational efficiency and team leadership. Excelled in implementing quality assurance controls and fostering employee relations, leading to a significant reduction in workplace accidents. Skilled in MS Office and adept at motivating teams to exceed performance metrics. I started at Pacific Paper Products Inc. as a box stacker at the end of the production line and over the past thirty years I was promoted to machine operator, maintenance, shift lead, plant manager, and then to operations manager overseeing two facilities in different states. I have been the operations manager at Pacific Paper Products Inc. for fourteen years.
Overview
31
31
years of professional experience
Work History
Operations Manager
Pacific Paper Products Inc.
Tacoma, WA
10.1993 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID05.1985
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Inventory Management
- Staff Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- MS Office
- Maintaining Compliance
- Inventory Control
- Process Improvement
- Health and safety compliance
- Performance Management
- Schedule Management
- Quality Assurance Controls
- Logistics Oversight
- Product Management
- Incidents management
- Forecasting and Scheduling
- Warehouse Operations
Timeline
Operations Manager
Pacific Paper Products Inc.
10.1993 - 06.2024
High School Diploma -
Nampa Senior High School