Leslie Jacobson
Spanaway,WA
Summary
Driven Operations Manager with a proven track record at Pacific Paper Products Inc., enhancing operational efficiency and team leadership. Excelled in implementing quality assurance controls and fostering employee relations, leading to a significant reduction in workplace accidents. Skilled in MS Office and adept at motivating teams to exceed performance metrics. I started at Pacific Paper Products Inc. as a box stacker at the end of the production line and over the past thirty years I was promoted to machine operator, maintenance, shift lead, plant manager, and then to operations manager overseeing two facilities in different states. I have been the operations manager at Pacific Paper Products Inc. for fourteen years.
Overview
31
31
years of professional experience
Work History
Operations Manager
Pacific Paper Products Inc.
10.1993 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID05.1985
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Inventory Management
- Staff Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- MS Office
- Maintaining Compliance
- Inventory Control
- Process Improvement
- Health and safety compliance
- Performance Management
- Schedule Management
- Quality Assurance Controls
- Logistics Oversight
- Product Management
- Incidents management
- Forecasting and Scheduling
- Warehouse Operations
Timeline
Operations Manager
Pacific Paper Products Inc.
10.1993 - 06.2024
High School Diploma -
Nampa Senior High School