Leslie Jarrell
Beaufort,SC
Summary
Motivated professional with strong communication and task prioritization skills. Expertise in insurance products and customer service, with a track record of analyzing documentation and resolving complex issues. Proven ability to enhance customer satisfaction and achieve sales targets through effective problem-solving and relationship-building. Experienced in collaborating with teams to improve processes and maintain service efficiency while managing project estimates and costs.
Overview
25
25
years of professional experience
Work History
Service Advisor / Estimator
Better Collision
Beaufort
03.2025 - 10.2025
- Managed phone communications, directing customers through repair processes with insurance companies.
- Opened repair orders to initiate service and track progress.
- Ordered and received parts, ensuring timely availability for repairs.
- Flagged technicians for necessary evaluations based on customer needs and vehicle assessments.
- Evaluated vehicles to determine required repairs and associated costs.
- Drafted detailed estimates for customer review and insurance purposes.
- Communicated customer concerns effectively to technicians and insurance representatives.
- Performed CCC Quick Evaluation to expedite service initiation.
Manger
Lowcountry All Works
03.2018 - 03.2025
- Answered phones and emails to address client inquiries efficiently.
- Prepared accurate estimates for services provided.
- Managed billing and collections processes to ensure timely payments.
- Oversaw accounts receivable functions to maintain financial accuracy.
- Scheduled appointments and fieldwork to optimize resource allocation.
- Utilized QuickBooks for financial tracking and reporting.
- Assisted in field operations as needed to support team efforts.
Estimator
NRAM Collision Center
03.2016 - 02.2018
- Answered incoming calls and directed customers through repair processes with insurance companies.
- Managed Repair Orders in Reynolds, including opening, flagging, and closing orders.
- Processed monetary transactions in Reynolds to ensure accurate financial records.
- Conveyed customer and insurance company concerns to technicians for effective resolution.
- Handled CCC1 operations to support overall team efficiency.
Sales/Service
Barrier Island Marine
03.2014 - 03.2016
- Welcomed customers, enhancing the overall experience.
- Assisted with sales paperwork, ensuring accuracy and timeliness.
- Supported technicians in boat servicing to maintain quality standards.
- Maintained cleanliness of boats to uphold presentation standards.
- Handled phone inquiries with professionalism and efficiency.
- Contributed to boat shows and sales events.
Service Advisor
Hilton Head Nissan
02.2011 - 02.2013
- Greeted customers and assessed concerns regarding vehicles.
- Documented repair orders accurately and efficiently.
- Facilitated communication between technician and customer on required repairs.
- Obtained approval for necessary vehicle repairs to proceed.
- Upsold additional repair services based on customer needs.
- Processed billing for completed services and repairs.
Receptionist
O.C. Welch FLM
08.2010 - 11.2010
- Greeted customers, ensuring a welcoming environment.
- Answered multiline phone calls to provide timely assistance.
- Drafted letters and sent emails to maintain effective communication.
- Executed follow-up calls, enhancing customer engagement.
- Completed necessary paperwork to support operational processes.
- Generated reports to track performance metrics.
- Mailed letters promptly to ensure timely delivery.
Sales Associate
Stokes Used Car Center
04.2010 - 08.2010
- Answered phones to address customer inquiries promptly.
- Engaged with customers to assess needs for appropriate vehicle selection.
- Actively listened to customer requirements to facilitate optimal vehicle recommendations.
Customer Service Manager
Merry Maids
Beaufort, SC
06.2008 - 04.2010
- Answered phones
- Went out and did Sales Estimates
- Brought in new customers
- Handled customer issues
- Scheduled the day for the teams
- Ran income reports, deposits, and advertising reports
- Revenue reports
- Collections
Property Management
Sea Island Getaways
St. Helena, SC
01.2008 - 07.2008
- Customer Service: Help customers find the right property for them to stay in and booked them rental houses for 3 - 7 days
- Let customers know about the attractions of Beaufort County
Inventory tracker
Stokes Honda
Beaufort, SC
10.2007 - 12.2007
- Ensured new cars were displayed on the lot and accurately logged in inventory.
- Maintained cleanliness of used cars to enhance presentation for potential buyers.
- Collected data from new vehicles and ensured readiness for sale.
- Inspected new vehicles upon delivery for damage assessment.
Co-Owner
LowCountry Auto Collision
06.2000 - 10.2007
- Greeted customers, ensuring a welcoming atmosphere.
- Assisted in writing repair estimates for damaged vehicles.
- Communicated with insurance companies to facilitate claims processing.
- Ordered parts to maintain workflow efficiency.
- Contributed to vehicle repairs, enhancing service quality.
- Managed accounts payable and receivable for accurate financial tracking.
- Utilized Quicken for financial record-keeping and reporting.
- Conducted quality control checks to uphold service standards.
Education
High School Diploma -
Battery Creek High School
Beaufort, SC06-1999
Skills
- Vehicle assessment and repair management
- Parts ordering and billing accuracy
- Estimate preparation and cost estimation
- Customer communication and relationship management
- Conflict resolution and problem solving
- Attention to detail and quality control
- Time management and performance goals
- Active listening and effective communication
- Records oversight and maintenance
- Service recommendations and scheduling
- Warranty claims process management
- Clerical support and data processing
- Team collaboration and support
- Preventive maintenance coordination
- Customer service orientation and retention
Additional Information
Answering phones, Customer Service, Sales, Managing Employees, Scheduling, Title work, Collections, Answer Multi-Line Phones, Estimating
References
- Nichole Ringer, 803-295-2535, Greenville, SC, 20
- Trenton Williams, 843-521-7336, Beaufort, SC, 11
- Kimberly Williams, 843-270-3115, Beaufort, SC, 11
Timeline
Service Advisor / Estimator
Better Collision
03.2025 - 10.2025
Manger
Lowcountry All Works
03.2018 - 03.2025
Estimator
NRAM Collision Center
03.2016 - 02.2018
Sales/Service
Barrier Island Marine
03.2014 - 03.2016
Service Advisor
Hilton Head Nissan
02.2011 - 02.2013
Receptionist
O.C. Welch FLM
08.2010 - 11.2010
Sales Associate
Stokes Used Car Center
04.2010 - 08.2010
Customer Service Manager
Merry Maids
06.2008 - 04.2010
Property Management
Sea Island Getaways
01.2008 - 07.2008
Inventory tracker
Stokes Honda
10.2007 - 12.2007
Co-Owner
LowCountry Auto Collision
06.2000 - 10.2007
High School Diploma -
Battery Creek High School