Leslie J. Cavallaro
Madison
Summary
Experienced in revenue cycle management, skilled in ensuring efficient financial processes and optimizing revenue. Strategic planning and process improvements enhance operational performance. Track record showcases effective team leadership and collaboration, driving successful outcomes in dynamic environments.
Overview
31
31
years of professional experience
Work History
Sr. Revenue Cycle Manager
Chesapeake Medical Imaging
10.2022 - Current
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Enhanced interdepartmental collaboration, leading to more cohesive approach to revenue cycle management and improved financial outcomes.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Manager Special Projects, Revenue Cycle, Workers Compensation & Personal Injury
National Spine & Pain Centers
04.2021 - 09.2022
- Focus on continuously improving existing operational and revenue cycle processes
- Educate and function as a change ambassador for our team and agencies
- Contribute to the development of work plans for leadership team
- Performing research and analysis to identify deficient areas within operations and revenue cycle
- Proactively identify resistance to change and potential causes and provide guidance on resolution
- Establish and retain effective communication with all team members to ensure consistent message regarding goals and content status
- Continually reviews available data resources to maintain first-hand knowledge of such resources and where they can be best allocated
Account Manager
CPa Medical Billing, LLC
03.2020 - 03.2021
- Develop and maintain strong client relationships
- Provide leadership to billing and client staff to ensure optimal patient experience and positive cash flow
- Responsible for the day-to-day billing operations for two FQHC
- Plan and direct workload to achieve efficient account collection and accurate billing
- Establish productivity benchmarks for aged accounts
- Supervise and facilitate all processes including policies and procedures related to revenue workflow
- Review and monitor A/R, including denial management and payer trend
- Develop and maintain training processes for billing and client staff
Regional Vice President, Client Services
MBMS, LLC
03.2017 - 02.2020
- Responsible for the overall success of practice financial performance for multiple clients, averaging $400 million in annual charges
- Provide clients with workflow assessments, comprehensive reports, detailed work plans and practice management experts
- Developed a process for capturing provider enrollment and credentialing matters
- Direct more than twenty in-house employees with ten ongoing monthly projects
- Monitor department staff productivity daily with key metrics
- Coordinate efforts across multiple departments to increase revenue and decrease billing errors
- Increase customer satisfaction ratings through account management and retention strategies
Director of Billing Operations
Inverness Medical Imaging, LLC
07.2012 - 03.2017
- Managed all functions related to the revenue cycle
- Responsible for physician and group receipts, reviewing case volumes and payer mix
- Negotiated multiple insurance contracts and renegotiated existing contracts for higher reimbursement rates
- Educated physicians about coding concerns and resultant billing delays to help achieve positive outcomes
- Supervised a team of billing specialists for collections, charge process, payments, and client services
- CPT and ICD-10 coding of Diagnostic and Interventional Radiology cases
- Provided accurate month-end closings and financial reporting activities
- Implemented new billing system and assisted in the transition from prior billing system
- Worked directly with IT Department and EMR vendor to resolve system issues
- Designed, implemented, and enforced billing policies and procedures
Operations Manager
Signet Diagnostic Imaging
05.2011 - 06.2012
- Managed all daily operations of a diagnostic imaging center to ensure efficient and effective high-quality performance
- Developed and managed the relationship between the clinical staff, the facility physicians, and the referring physicians
- Implemented workflow policies & procedures and process improvement initiatives
- Worked to develop supervisor and employee leadership roles and skills
- Successfully managed a staff of thirty-five support and clinical personnel
Practice Administrator
Advanced Imaging Center of Leesburg, LLC.
02.2007 - 07.2010
- Fully directed the management of three high-volume outpatient radiology practices, promoting superior imaging care for adult/pediatric patients through the supervision of 25-30 administrative and technical employees
- Coordinated multiple office functions that focus on computerized scheduling, electronic billing, reimbursements, collections, accounts payable/receivable, patient records, and data management
- As Human Resource Administrator, oversaw staff recruitment, training, supervision, and evaluations; advertise open position announcements; address employee issues with strict confidentiality
- Served as primary point of contact for physicians and liaison between patients, administrative staff, and technologists
- Collaborated extensively with external auditors, providing in-depth assistance with periodic corporate audits
- Completed timely and accurate month-end closings and financial reporting activities
Director of Billing Operations
West Hernando Diagnostic Center, Inc.
04.2000 - 03.2003
- Responsible for all billing operations of four outpatient imaging centers
Team Leader Radiology Billing
Professional Billing Associates, Inc.
06.1994 - 03.2000
- Responsible for all facets of billing for two outpatient imaging centers
Education
Bachelor of Science - Organizational Leadership
Pennsylvania State University
05.2021
Undergraduate Certificate - Employment Relations & Leadership
Pennsylvania State University
08.2019
Human Services -
Pasco Hernando State College
Brooksville, Florida05.1992
Skills
- Optimizing revenue cycle performance
- Operations and process management
- Team leadership and mentoring
- Analytics and Reporting
- Highly organized with strong attention to detail
- Build & maintain client relationships
- Problem-solving
- Teamwork and collaboration
Accomplishments And Qualifications
- Increased net collections by 28.5% through targeted AR initiatives
- Reduced AR Days by 40.4% and decreased denials by 74.2% using denial trending analysis
- Reduced billing cost associated with patient statements
- Lowered labor cost by 21% over six months
- Understanding of Medicare, Medicaid, and Commercial payers
- Knowledge of medical billing software: Centricity, Athena, Resolve and Healthpac
- Support financial, budget and business goals
Timeline
Sr. Revenue Cycle Manager
Chesapeake Medical Imaging
10.2022 - Current
Manager Special Projects, Revenue Cycle, Workers Compensation & Personal Injury
National Spine & Pain Centers
04.2021 - 09.2022
Account Manager
CPa Medical Billing, LLC
03.2020 - 03.2021
Regional Vice President, Client Services
MBMS, LLC
03.2017 - 02.2020
Director of Billing Operations
Inverness Medical Imaging, LLC
07.2012 - 03.2017
Operations Manager
Signet Diagnostic Imaging
05.2011 - 06.2012
Practice Administrator
Advanced Imaging Center of Leesburg, LLC.
02.2007 - 07.2010
Director of Billing Operations
West Hernando Diagnostic Center, Inc.
04.2000 - 03.2003
Team Leader Radiology Billing
Professional Billing Associates, Inc.
06.1994 - 03.2000
Undergraduate Certificate - Employment Relations & Leadership
Pennsylvania State University
Human Services -
Pasco Hernando State College
Bachelor of Science - Organizational Leadership
Pennsylvania State University
Similar Profiles
Susan BergstromSusan Bergstrom
CT Technologist at Chesapeake Medical ImagingCT Technologist at Chesapeake Medical Imaging
Joel MartinezJoel Martinez
Field Service Engineer at Titanium Medical Imaging / Direct Med ImagingField Service Engineer at Titanium Medical Imaging / Direct Med Imaging
Stella TungStella Tung
Placement at Medical Imaging Campbelltown (Lumus Imaging)Placement at Medical Imaging Campbelltown (Lumus Imaging)
Jack DockeryJack Dockery
Contract Resource Analyst (GS-13) at NASAContract Resource Analyst (GS-13) at NASA
Teniesha JunielTeniesha Juniel
Amazon Delivery Driver at T.D LogisticsAmazon Delivery Driver at T.D Logistics