Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Jenkins

Salt Lake City,UT

Summary

Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers.

Overview

14
14
years of professional experience

Work History

Management / Coordinator for Creative Studio

Joann Fabric And Crafts
05.2018 - Current
  • Trained new staff on job duties, company policies.
  • Maintained tidy and organized store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash registers
  • Replenished sales floor merchandise, organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered incoming calls and emails to provide customer support.
  • Worked with loss prevention in monitoring shopper behavior.

Customer Service Office Assistant

B S Incorperated
01.2015 - 05.2018
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Created and maintained detailed records of all office activities.

Counter Manager, Cosmetics Dept

Nordstroms Department Store
01.2010 - 01.2015
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Organized sale events and created eye-catching product displays to attract customers Christian Dior counter.

Education

High School Diploma -

Pleasant Grove High School
Pleasant Grove, UT

Skills

  • Training and Development
  • Flexible and Adaptable
  • Active Listening
  • Good Telephone Etiquette
  • Organization and Time Management
  • Problem-Solving
  • Decision-Making
  • Teamwork and Collaboration
  • Attention to Detail
  • Self-Motivated

Timeline

Management / Coordinator for Creative Studio

Joann Fabric And Crafts
05.2018 - Current

Customer Service Office Assistant

B S Incorperated
01.2015 - 05.2018

Counter Manager, Cosmetics Dept

Nordstroms Department Store
01.2010 - 01.2015

High School Diploma -

Pleasant Grove High School

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Leslie Jenkins