Leslie Jimenez
Tucson,US
Summary
Proven ability in classroom and customer service settings, exemplified by effective behavior management at Ajo Unified School District #15 and enhancing customer loyalty to Cesia Santos. Skilled in critical thinking and customer satisfaction, consistently achieving and surpassing goals through innovative engagement strategies and empathetic, professional service.
Overview
2
2
years of professional experience
Work History
Teacher Aide
Ajo Unified School District #15
08.2023 - 05.2024
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Customer Service Cashier
Cesia Santos
07.2022 - 07.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Ajo Unified School
Ajo, United States05.2024
Business Management
University of Arizona
Tucson, AZ05.2028
Skills
- Classroom Management
- Critical Thinking
- Student Engagement
- Customer Service
- Customer Satisfaction
- Patience and composure
- Retail Merchandising
- Cash Handling
- Reliability and punctuality
- Up-selling techniques
- Product Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher Aide
Ajo Unified School District #15
08.2023 - 05.2024
Customer Service Cashier
Cesia Santos
07.2022 - 07.2023
High School Diploma -
Ajo Unified School
Business Management
University of Arizona
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