Leslie Johnsen
Metamora
Summary
Dynamic senior operations executive with a proven track record in managing and optimizing regional operations to enhance efficiency and drive growth. Renowned for implementing process improvements that elevate performance while fostering collaborative team environments that inspire excellence. Expertise in adapting to evolving business landscapes and building robust relationships with stakeholders to ensure alignment and success. Committed to delivering high-performance results through strategic leadership and innovative problem-solving.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Regional Vice President of Operations
Optum, UnitedHealth Group
03.2022 - Current
- Led operational strategy for multi-state healthcare services, enhancing service delivery and patient outcomes.
- Directed cross-functional teams to implement process improvements, driving efficiency across regional operations.
- Established performance metrics and KPIs, optimizing resource allocation and operational workflows.
- Mentored management staff in best practices for operational excellence and team development initiatives.
- Collaborated with executive leadership to align regional goals with corporate strategies, ensuring cohesive execution.
- Analyzed operational data to identify trends and inform strategic decision-making processes for service enhancements.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Developed and executed comprehensive business plans to achieve organizational goals and objectives.
- Managed territory P&L responsibilities, consistently meeting or exceeding financial targets each fiscal year.
- Fostered strong relationships with key stakeholders for improved collaboration and decisionmaking.
- Collaborated with executive leadership on corporate strategy development, aligning regional goals with overall vision.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Increased company profits through performance optimization strategies and efficiency improvements.
Regional Vice President of Operations
Refresh Mental Health
03.2020 - Current
- Led operational strategy for multi-state healthcare services, enhancing service delivery and patient outcomes.
- Directed cross-functional teams to implement process improvements, driving efficiency across regional operations.
- Established performance metrics and KPIs, optimizing resource allocation and operational workflows.
- Mentored management staff in best practices for operational excellence and team development initiatives.
- Collaborated with executive leadership to align regional goals with corporate strategies, ensuring cohesive execution.
- Analyzed operational data to identify trends and inform strategic decision-making processes for service enhancements.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Developed and executed comprehensive business plans to achieve organizational goals and objectives.
- Managed territory P&L responsibilities, consistently meeting or exceeding financial targets each fiscal year.
- Fostered strong relationships with key stakeholders for improved collaboration and decisionmaking.
- Collaborated with executive leadership on corporate strategy development, aligning regional goals with overall vision.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Increased company profits through performance optimization strategies and efficiency improvements.
Vice President of Operations - Michigan
Refresh Mental Health
12.2017 - 03.2020
- Streamlined operational workflows to enhance efficiency and reduce redundancy across multiple departments.
- Developed strategic initiatives to improve client outcomes and satisfaction rates within mental health services.
- Led cross-functional teams in implementing best practices for patient care and operational excellence.
- Mentored junior staff, fostering professional development and improving team performance metrics.
- Established performance benchmarks, enhancing accountability and encouraging continuous improvement across the organization.
- Collaborated with executive leadership to align operational strategies with organizational goals and objectives.
- Oversaw compliance initiatives ensuring adherence to regulatory standards in mental health operations.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Achieved significant growth in market share by leading strategic expansions into new geographical territories.
CLINICAL DIRECTOR
Perspectives of Troy Counseling Centers, PC
05.2001 - 03.2022
- Supervise average of 40 plus clinical staff therapists, psychiatrists and clinical interns in all areas of job including staff evaluations, initial interviews/hiring, exit interviews, clinical training, clinical documentation, etc.
- Oversee Peer Utilization Review Process and Process Improvement for clinics
- Coordinate Program Development for all locations
- Program Review and Quality Analysis and Assurance
- Oversee multi-clinic functioning and client care
- 100% Compliance in multiple audits/surveys from regional and national organizations measuring quality program review and process improvement
DIRECTOR OF ADOLESCENT SERVICES
Perspectives of Troy Counseling Center, PC
03.1998 - 12.2017
- Founder of the Adolescent EDGE Program
- Member of executive board and decision making in Perspective's functioning
- Networking/marketing/providing services to local schools and churches
- Facilitate Adolescent Case Consultations and Support Groups
- Facilitate and help others to facilitate adolescent therapy groups and seminars
PSYCHOTHERAPIST
Perspectives of Troy Counseling Center, PC
10.1995 - 12.2022
- Therapeutic interventions utilizing cognitive, insight, reality and behavioral modalities
- Psychological testing, including cognitive, achievement, personality, and projective measures as well as diagnosis and recommendations
- Psychosocial assessments, treatment planning, and discharge planning
Education
MASTER OF ARTS - Clinical Psychology with specialty in Child Development
University of Detroit-Mercy
07.1995
BACHELOR OF ARTS - Psychology
Michigan State University
05.1993
Skills
- Executive operational excellence
- Strategic planning and execution
- Operations oversight
- Establishing key partnerships
- Strategic business leadership
- Operational efficiency management
- Organizational strategy
- Expertise in managing organizational change
Certification
- State of Michigan - Department of Licensing & Regulation
- Masters level - Licensed Psychologist
Timeline
Regional Vice President of Operations
Optum, UnitedHealth Group
03.2022 - Current
Regional Vice President of Operations
Refresh Mental Health
03.2020 - Current
Vice President of Operations - Michigan
Refresh Mental Health
12.2017 - 03.2020
CLINICAL DIRECTOR
Perspectives of Troy Counseling Centers, PC
05.2001 - 03.2022
DIRECTOR OF ADOLESCENT SERVICES
Perspectives of Troy Counseling Center, PC
03.1998 - 12.2017
PSYCHOTHERAPIST
Perspectives of Troy Counseling Center, PC
10.1995 - 12.2022
MASTER OF ARTS - Clinical Psychology with specialty in Child Development
University of Detroit-Mercy
BACHELOR OF ARTS - Psychology
Michigan State University
Recognition & Honors
Graduate-The National Honor Society in Psychology, Dean's List-University of Detroit-Mercy, Michigan State University
Written Exposure
- Author of Articles focusing on Adolescent Issues
- SELF-MUTILATION
- Teenage Suicide
- Mood Disorders in Children and Adolescents
- Strategies for Building Self-Esteem
- Teenage Substance Abuse
- Reactive Attachment Disorder
Television & Radio Exposure
- Recognized Expert on child and adolescent issues - WMUZ ; WJR , Channel 7/ABC
- SELF-MUTILATION
- Teenage Depression
- Eating Disorders
- Grief and Loss as it relates to Trauma
- Abusive Dating Relationships - Teens and Young Adults
- Teenage Anxiety
- Appropriate stages of Teen Development
- Group Therapy
- Building Self-Esteem in Your Child
- Appropriate stages of Child Development
- Host "Family Life Perspectives"
- Co-hosted "Perspectives Live" (call-in talk show)
Teaching Experience
- Recognized Speaker on a variety of topics
- SELF-MUTILATION (Education and Therapeutic Training)
- Mood Disorders in Children and Adolescents
- Suicide Prevention
- Bipolar Disorder
- Building Self-Esteem in Your Child
- Eating Disorders
- Raising Healthy Teens
- Developmental Stages of a Child
- S.O.S. Help for Parents (Discipline)
- Abusive Dating Relationships (Teenagers)
- Loving in Abusive Relationships (Adult)
- Teenage Depression & Anxiety
Research Experience
- Graduate Research - University of Detroit-Mercy; 1994
- Conducted research and evaluation on the relationship between self-esteem and physical exercise in a tenth grade population.
- Undergraduate Research - Michigan State University, 1992
- Observed patients and collected data at Northville Psychiatric Hospital for Substance Abuse and Mental Illness Project.