Leslie Johnson
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
L&E
Customer Service Department
Houston, Texas
12.2020 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Conduent
Houston, Texas
10.2016 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Applied Science -
Ashworth College
Norcross, GA05-2015
High School Diploma -
Westfield High School
Houston, TX05-2008
Skills
- Teamwork and Collaboration
- Active Listening
- Team building
- Multitasking
- Planning
- Good Telephone Etiquette
- Excellent Communication
- Organization and Time Management
- Computer Skills
- Friendly, Positive Attitude
Timeline
L&E
Customer Service Department
12.2020 - 08.2024
Customer Service Representative
Conduent
10.2016 - 11.2020
Associate of Applied Science -
Ashworth College
High School Diploma -
Westfield High School