Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Johnson

Modesto,CA

Summary

Dynamic Loss Prevention Detective at Marshalls with expertise in surveillance techniques and incident reporting. Proven track record in enhancing store safety and reducing theft through effective collaboration and training. Recognized for excellent communication and problem-solving abilities, fostering strong relationships with law enforcement and team members to implement successful loss prevention strategies.

Overview

14
14
years of professional experience

Work History

Loss Prevention Detective

Marshalls
09.2022 - Current
  • Assisted in identifying suspicious behavior and potential theft incidents.
  • Monitored surveillance systems to ensure store safety and loss prevention.
  • Conducted routine audits of merchandise to maintain inventory accuracy.
  • Collaborated with team members to implement loss prevention strategies.
  • Documented incidents and prepared reports for management review.
  • Participated in training sessions on loss prevention techniques and protocols.
  • Served as a key point of contact for staff members with concerns related to theft or security issues, providing guidance and support.
  • Built strong relationships with local law enforcement agencies, fostering collaboration between organizations on joint initiatives for crime reduction.
  • Streamlined shrink management program and trained Loss Prevention Officers.
  • Implemented and maintained loss prevention programs in close collaboration with store management.

Deli Bakery Associate

Walmart
10.2021 - 06.2022
  • Prepared and baked various bread and pastry products according to standardized recipes.
  • Maintained cleanliness and organization of bakery workspace, ensuring compliance with health regulations.
  • Assisted customers in selecting and purchasing bakery items, providing excellent customer service.
  • Monitored inventory levels of ingredients and supplies, restocking as necessary to ensure product availability.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
  • Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
  • Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
  • Maintained tidy and organized work area to comply with cleanliness standards.

Customer Support Specialist

Old Blue Movers
06.2011 - 06.2021
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Guided clients through service options, ensuring clear understanding of moving processes.
  • Collaborated with logistics team to streamline communication and improve service delivery times.
  • Developed training materials for new hires, fostering a culture of knowledge sharing and efficiency.
  • Managed scheduling conflicts effectively, optimizing resource allocation and minimizing delays.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Gender Studies

Beyer High School
Modesto, CA
06-1988

Skills

  • Internal investigations
  • Video monitoring
  • Physical security
  • Incident reporting
  • Surveillance techniques
  • Policy enforcement
  • Evidence collection
  • Loss analysis
  • Logs and reporting
  • Teamwork
  • Reliability
  • Excellent communication
  • Problem-solving abilities
  • Multitasking Abilities

Timeline

Loss Prevention Detective

Marshalls
09.2022 - Current

Deli Bakery Associate

Walmart
10.2021 - 06.2022

Customer Support Specialist

Old Blue Movers
06.2011 - 06.2021

Gender Studies

Beyer High School
Leslie Johnson