Hardworking and passionate job seeker with strong organizational skills eager to secure entry into a Customer Service position. Outgoing and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Correctional Officer
Pine County Sheriff's Department
Pine City, United States
03.2016 - Current
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and during Inmate work release programs.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Tracked inmates through head counts, visitor logs and scheduled activities.
Booked new inmates into facility and processed inmates for release.
Completed intake paperwork, fingerprints and searches.
Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Rural Route Carrier
USPS
Pine City, United States
06.2014 - 11.2016
Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Sorted mail according to order of address appearance for easy access in field.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Helped customers by carrying oversized parcels inside residences.
Demonstrated respect, friendliness and willingness to help wherever needed.
School Bus Driver
MTI
Golden Valley, MN
09.2009 - 06.2014
Maintained MN driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Inspected emergency equipment and verified safe working order for student and driver use.
Communicated information to parents to promote good communication and transparency.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Obeyed federal, MN and local traffic laws and regulations to enable safe transportation outcomes for participants.
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
Warehouse Associate
Victory Packaging
New Hope, MN
07.2005 - 08.2009
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Worked safely around moving machinery.
Performed inventory control, such as counting and stocking merchandise.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Checked packages and merchandise for damage and notified vendors.
Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Operated box or straight trucks and cargo vans.
Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Property Manager
Steven Scott Management
Eden Prairie, MN
01.1995 - 06.2005
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Developed and executed plan to achieve and maintain 97% or better rate of occupancy.
Developed, reviewed and submitted property operating and capital budgets.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Education
GED -
Dawson High School
Glendive, MT
06.1978
Skills
6 years of enforcing Safety and Security
Emergency Protocol
First Aid Certification
Customer Relations
Customer Satisfaction
Administrative Leadership
Timeline
Correctional Officer
Pine County Sheriff's Department
03.2016 - Current
Rural Route Carrier
USPS
06.2014 - 11.2016
School Bus Driver
MTI
09.2009 - 06.2014
Warehouse Associate
Victory Packaging
07.2005 - 08.2009
Property Manager
Steven Scott Management
01.1995 - 06.2005
GED -
Dawson High School
Certification
Certified CPR, Pine County Sheriff's Department - Current
Cook County Deputy Sheriff at Department of Cook County Sheriff's DepartmentCook County Deputy Sheriff at Department of Cook County Sheriff's Department