Leslie Jones
Assistant Manager
Bridgeport,AL
Summary
Excellent communication and writing skills. Extensive knowledge of understanding social problems and solutions. Strong leadership qualities and a team player. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jacks Restaurant
Scottsboro, Alabama
03.2022 - Current
- Coached employees to work together to carry out daily functions and meet service objectives.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Open and close the store, assign drawers to crew members, count the safe and file paperwork
- Run the shift, handle all complaints and resolutions
- Assign cleaning tasks and work with the crew in completing the job
- Maintain a level head when we are busy and encourage the crew in stressful moments
- Interviewed potential hires and evaluated their strengths
- Customer service and food quality
- Serve safe certified
- Educated operations team on best practices, company policies and service excellence standards.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Owner | Manager
The Tree Surgeon
Scottsboro, Alabama
02.2020 - 05.2022
- Assigned tasks to associates to fit skill levels and maximize team performance
- Supervised staff perform daily activities
- Investigated misconduct, mediated problems, and determined appropriate discipline for staff
- Reviewed applications for open positions and made knowledgeable hiring recommendations
- Maintained safe work and collaboration spaces for night employees
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Conferred with customers to understand needs and finalize purchase orders.
Nurse Assistant
Isbell Medical Group
Fort Payne, Alabama
11.2018 - 08.2019
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history
- Recorded patients' medical history, vitals, and results in electronic medical records
- Explained treatment procedures, medication risks, special diets, and physician instructions to patients
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security
- Prepared clinical notes and updates on each patient for review by primary physician
- Added and corrected information in patient electronic health records
- Performed laceration repair, suturing, stapling, and gluing and using butterfly bandages.
- Cared directly for patients by assisting with daily living activities and mobility needs.
- Escorted patients to examination rooms and documented medical histories.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Debone/ Stack Off
Koch Chicken Plant
Collinsville, Alabama
01.2016 - 04.2017
- Packed fast-food products in approved containers, cups, and bags
- Showed proper food safety practices by accurately completing quality control checklist
- Upheld exacting standards of productivity and quality in operations
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
- Talked pleasantly with customers while taking orders and promoted a positive image for business
- Supported lofty standards of customer service during high-volume work shifts and fast-paced operations.
- Used sizing guidelines to cut products and arranged pieces in trays.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Night House Supervisor
Haymon Homes
Rainsville, Alabama
08.2011 - 03.2014
- Provided patients with direct nursing care during periods of department short staffing
- Called upon staff members to discuss patient care and treatment
- Enforced disease prevention protocols among staff members, patients, and visitors
- Enforced state and federal regulations, and company policies and procedures for strict compliance
- Checked daily performance and patient outcomes to support quality assurance
- Responded to needs and concerns of residents and visitors
- Directed and supported internal case management and client advocacy
- Stocked room attendant carts with supplies to keep carts organized and clean
- Arranged beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from areas
- Employed deep-cleaning techniques for areas in need of more sanitation
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries, and workplace accidents
- Washed and polished glass windows & doors to keep entryways clear and professional
- Provided patients necessary medications via appropriate pathways.
Residential House Manager
House Of Hope
Kilpatrick, Alabama
2017 - 2019
- Conducted weekly meetings with directors, assessed resident needs
- Recommended solutions and strategies to improve resident care and satisfaction
- Interfaced with residents to address and resolve complaints or grievances
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork for individuals
- Assisted in defining roles for parolees and members of household, creating an environment of personal responsibility
- Responded to crisis situations quickly & maintained calm and immediately determined the level of assistance needed
- Developed and deepened relationships with residents and fellow staff
- Monitored staff performance and addressed issues.
- Fostered relationships with residents and worked with new residents to decide transition
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Bachelor of Applied Arts And Science - Behavorial Science
University of Arizona Global Campus
San Francisco, CA06.2023
Associate Degree in Science - Applied Science
Calhoun Community College
Huntsville, AL05.2019
Skills
- Staff Training
- Team Building
- Recruitment and Hiring
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Complex Problem Solving
- Scheduling and Coordinating
- Onboarding and Orientation
- Cost Control
- Team Leadership
- Goal Setting
- Hiring and Training
- Business Leadership
- Employee Supervision
Certification
- Certified Serve Safe, Jacks Family Resturant - 2023
Timeline
Assistant Manager
Jacks Restaurant
03.2022 - Current
Owner | Manager
The Tree Surgeon
02.2020 - 05.2022
Nurse Assistant
Isbell Medical Group
11.2018 - 08.2019
Debone/ Stack Off
Koch Chicken Plant
01.2016 - 04.2017
Night House Supervisor
Haymon Homes
08.2011 - 03.2014
Residential House Manager
House Of Hope
2017 - 2019
Bachelor of Applied Arts And Science - Behavorial Science
University of Arizona Global Campus
Associate Degree in Science - Applied Science
Calhoun Community College
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