Leslie Jones

Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately.

Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance.

Educates patients regarding financial responsibilities and collects out of pocket fees.

Consistently provides high level of patient satisfaction.

• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed creative solutions to meet individual client needs.