Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Leslie Jordan

Griffithsville

Summary

Dynamic and results-driven professional with extensive experience at Dairy Queen Restaurant, excelling in inventory management and customer service. Proven ability to enhance operational efficiency while ensuring compliance with health and safety standards. Strong leadership and communication skills foster a collaborative environment, driving team success and customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Sandwich Artist

SUBWAY®Restaurants
Dunbar
02.2016 - 05.2019
  • Prepared sandwiches according to customer specifications using ingredients such as breads, meats, cheeses, spreads, condiments, and toppings.
  • Monitored product freshness and restocked items as necessary.
  • Greeted customers, answered questions and provided information on products.
  • Cleaned and maintained the sandwich station area throughout shift.
  • Organized food delivery orders accurately in order to minimize wait times for customers.
  • Conducted regular cleaning of restaurant interior and exterior surfaces including floors tables chairs walls windows doors.
  • Maintained a safe work environment by following all food safety regulations.
  • Trained new staff members on proper use of equipment kitchen operations menu items.
  • Resolved customer issues in a polite professional manner while maintaining company policies procedures.
  • Ensured compliance with health department regulations regarding food safety sanitation temperature control.
  • Adhered to all sanitation standards for food preparation areas including countertops, utensils, equipment, storage areas and refrigerators.
  • Inspected food orders for accuracy prior to serving them to customers.
  • Performed opening closing duties such as setting up stations stocking ingredients prepping foods.
  • Assisted other team members during peak hours to ensure smooth operation of the restaurant.
  • Assisted with inventory management duties such as counting stock and ordering new supplies when needed.
  • Followed standard recipes for preparing sandwiches salads wraps drinks.

Home Health Aide

R.E.M Group
Crosslanes
04.2013 - 07.2015
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Prepared meals and snacks according to prescribed diets.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Transported clients to doctor appointments and social events.
  • Provided companionship and monitored health condition of clients.
  • Assisted in ambulation and exercise routines for clients.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Engaged patients in recreational activities such as reading books or playing games.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Administered medications as instructed by physician or nurse practitioner.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.

Homemaker Aide

Home Depot
Oak Hill
09.2006 - 09.2011
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Followed safety protocols when handling hot plates or sharp objects.
  • Adhered to health regulations concerning food storage and sanitation practices.
  • Informed customers of daily specials and menu changes.
  • Assisted with food preparation tasks as requested by the head chef.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Completed assigned tasks within designated timeframes.
  • Learned to properly handle cash transactions and process credit card payments.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Verified that all dishes served met quality expectations.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Utilized point-of-sale system to process payments from customers.

Manager of Operations

Dairy Queen Restaurant
Oak Hill
10.2005 - 09.2006
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Ensured compliance with applicable laws and regulations related to operations.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
  • Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
  • Hired and onboarded team members to meet immediate and expected demand.

Housekeeping Supervisor

A.C.E Whitewater Adventure Resort
Minden
04.2000 - 09.2005
  • Assessed data obtained from surveys and reports to determine areas necessitating improvement in cleanliness and service quality.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Established effective communication between team members in order to foster a positive work environment.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.

Education

GED -

Plateau Vocational Center
Oak Hill, WV
06-1999

Skills

  • Food preparation
  • Customer service
  • Sanitation practices
  • Conflict resolution
  • Communication skills
  • Time management
  • Customer engagement
  • Strong leadership skills
  • Safe food handling
  • Cash register operation
  • Inventory management
  • Health and safety
  • Quality control
  • Point-of-sale operation

Affiliations

I Love the outdoors and all that's included. I enjoy people and helping others. My family is very important to me and participate

in religious activities.

Accomplishments

A poem in the American Literacy Society

Certification

  • First-Aid CPR

Timeline

Senior Sandwich Artist

SUBWAY®Restaurants
02.2016 - 05.2019

Home Health Aide

R.E.M Group
04.2013 - 07.2015

Homemaker Aide

Home Depot
09.2006 - 09.2011

Manager of Operations

Dairy Queen Restaurant
10.2005 - 09.2006

Housekeeping Supervisor

A.C.E Whitewater Adventure Resort
04.2000 - 09.2005

GED -

Plateau Vocational Center

Similar Profiles

CREATE PROFILE
Leslie Jordan
Want your own profile? Create for free at Resume-Now.com