Leslie J. Ramirez
Phoenix,Az
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
MedRoyal
Phoenix, USA
10.2021 - 01.2023
- Scheduled appointments for patients via phone and in person.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support and reassurance to patients and families during visits.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Managed patient records using electronic health record systems.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phone calls, addressing inquiries and directing calls to appropriate staff members.
Scheduling patients
Aspen dental WFH
Chandler, USA
02.2021 - 08.2021
- Coordinated appointment schedules for multiple dental practitioners and patients.
- Managed patient inquiries through phone and online communication channels.
- Assisted in verifying patient insurance details prior to appointments.
- Gathered personal and insurance information from each patient.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
- Processed and verified billing statements for accuracy and compliance.
- Maintained billing records using advanced accounting software systems.
Customer Service Representative
Valor Global
Phoenix, Az
07.2020 - 12.2020
- Helped families get unemployment insurance during difficult times for them.
- Provided the help families needed to get their money as soon as possible.
- worked for the department of economic security during covid, high call volumes over 300 a day
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided emotional support to families dealing with end-of-life issues.
- Offered emotional support to clients facing difficult life circumstances.
Home Health aid
Care now
Surprise, USA
10.2019 - 06.2020
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance patient well-being.
- Documented patient care activities accurately in health records and reports.
- Maintained a safe and clean environment for patients following safety protocols.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Pawn broker
Super pawn
Phoenix, USA
08.2018 - 02.2019
- Jewelry
- Handling money
- Transfers
- Payment arrangements
- Assessed pawn items for value and authenticity during transactions.
- Managed customer inquiries and facilitated loan agreements efficiently.
- Maintained accurate records of inventory and transactions in the system.
- Provided exceptional customer service to enhance client satisfaction and trust.
- Educated customers on pawn policies and procedures for transparency.
- Conducted regular inventory audits to ensure compliance with company standards.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
Education
Associates degree - Allied Health
Brookline College
Phoenix, Az01-2022
Diploma - Patient Care Technician
Brookline College
Phoenix, Az10-2019
Diploma -
Washington High School
Phoenix, Az05.2018
Skills
- Bilingual communication
- Electronic health records
- Patient scheduling
- Vital signs monitoring
- Active listening
Awards
- Directors List
- 4.0 GPA
- Honor Roll
- National Spanish Honor Society
Timeline
Patient Care Technician
MedRoyal
10.2021 - 01.2023
Scheduling patients
Aspen dental WFH
02.2021 - 08.2021
Customer Service Representative
Valor Global
07.2020 - 12.2020
Home Health aid
Care now
10.2019 - 06.2020
Pawn broker
Super pawn
08.2018 - 02.2019
Associates degree - Allied Health
Brookline College
Diploma - Patient Care Technician
Brookline College
Diploma -
Washington High School
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