Office Administration Professional experienced in enhancing customer service and retention. Achieved improvements in customer experience through effective resolution of concerns. Focused on delivering impactful solutions that drive organizational success in fast-paced environments.
Work History
FOH - General
1 Year 11 Months
Chic-Fil-A | 10.2024 - Current
Demonstrated self-motivation by consistently completing tasks without supervision.
Contributed to team success in dynamic environments by prioritizing tasks efficiently.
Collaborated with team members and worked independently to achieve project goals.
Learned new processes swiftly and adapted to changing situations effectively.
Paid attention to detail while completing assignments.
Passionate about learning and committed to continual improvement.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Assistant
1 Year 7 Months
Sea Coast Rentals | 09.2018 - 04.2020
Listened to tenant complaints, implemented improvements or recorded suggestions, contributing to reduced tenant turnover
Processed rent payments, property maintenance, and miscellaneous expenses, eliminating 5 hours of work per week.
Greeted and directed visitors with a friendly approach, enhancing customer service experience
Processed rent payments and property maintenance efficiently, saving 5 hours of work weekly
Crew Member
2 Years
McDonalds | 04.2016 - 04.2018
Upheld food safety, food handling, and sanitation requirements to ensure the health and safety of 70+ daily customers
Alerted supervisor to issues with deliveries, food quality, equipment, or employees to ensure prompt resolution
Stocked, organized, and cleaned shelving, floors, freezers, and coolers to support successful health inspections
Notified supervisor about any issues with deliveries, food quality, equipment, or employees
Executed opening and closing duties based on shift assignment, preparing necessary items for smooth transition to next shift
Administrative Assistant / Sales
3 Years 10 Months
Waste Management | 11.1995 - 09.1999
Managed incoming client calls, transferred to appropriate departments, and resolved client concerns to enhance customer satisfaction
Maintained office equipment, including computers, printers, and copiers, ensuring optimal operation for daily tasks
Negotiated settlement collections, recovering funds from 270+ delinquent accounts, contributing to improved cash flow
Education
High School Diploma
Lee County Senior High School | Sanford, NC | 07-1999
Associate of Arts - General Classes
Coastal Carolina Community College | Jacksonville, NC