Leslie Jurado

Coatesville,PA

Summary

- Excelled in enhancing guest engagement and streamlining operations, demonstrating a strong work ethic and reliability. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

- Restaurants are often busy, therefore multitasking is essential to customers' needs. Serving motivates an engaging personality and approach. Providing a dependable and successful fast high-quality customer service while multitasking.

Skilled in POS systems, teamwork, and consistently achieving positive outcomes in high-pressure environments. Driven bilingually and professionally with a track record in customer service and problem-solving, across roles in a dining room, professionally and personally.

Talented server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

years of professional experience

Work History

Retail Sales Associate

Dicks Sporing Goods

Downingtown, PA

12.2023 - Current

Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Used POS system to process sales, returns, online orders, and gift card activations.

Restaurant Waiter

Coffee Cup Restaurant

Downingtown, PA

09.2023 - Current

Answered customers' questions, recommended items, and recorded order information.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Explained menu items and suggested appropriate options for food allergy concerns.

Server

Longhorn Steakhouse

Exton, PA

02.2020 - 11.2023

Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Coatesville Area Senior High School

Coatesville, PA

Skills

Bilingual [Spanish]
Customer Service
Problem-Solving & Managing Conflict
Teamwork and Collaboration
Strong Work Ethic

Guest Engagement
Time Management
Reliability and Punctuality
Phone Etiquette

Timeline