Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Leslie Kauffman

Buffalo,New York

Summary

Expert level Sales and Service professional across several markets . From Banking , Insurance, Mortgage Processing , auto sales and pharmacy to hospitality, banquet sales and beyond. Always eager to learn, to teach, train, mentor and manage staff. Seeking an employer to provide opportunity and allow a self motivated and problem solving job seeker with a vast skill set to increase bottom line and help company growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Retention Specialist

SaveonSP LLC
07.2020 - 10.2023
  • Led a team to rectify inaccurate member drug, client and drug intel in system ensuring integrity and trust in accounts.
  • Assisted Salesforce analysts and administrators to standardize data field and reporting according to business need for proper client retention on SF platform.
  • Created more accurate intel reporting system to work in conjunction with salesforce reporting.
  • Planned, monitored and appraised employee work, collaborate with PSR and billing teams as well as management and Senior Partners to troubleshoot and create solutions for problems with drug ordering, receiving and billing.


Team Lead for Member Services

SaveonSP LLC
06.2017 - 06.2020
  • Led Member Service Team(PSRs) in providing immediate resolution to the financial burden of high cost medication
  • Established open and professional relationships with team members as well as management and billing teams to ensure smooth enrollment for members.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Resolved escalated calls and complex issues involving drug companies, clients, members and specialty pharmacies.

Lead Associate Collector

Everest Receivables
01.2013 - 02.2016
  • Generated large revenues for company by negotiating large medical debts through consumers, their attorneys and insurance companies.
  • Assisted colleagues in handling complex medical and legal issues regarding debt by taking over accounts, calls . Negotiated and firmed resolution.


Education

Associate of Science - Tourism Marketing

Johnson And Wales University
Providence, RI

Skills

  • Training and mentoring
  • Information Protection
  • Salesforce
  • Excel
  • Analytical and Critical Thinking
  • Customer Relationship Management
  • Training development
  • CRM Software
  • Problem-Solving
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Excellent Communication

Certification

  • HIPPA certified. August 2023
  • Salesforce Certificate. Expected March 2024 through Trailblazers.
  • TESOL Certificate. Expected March 2024 though ASU Online
  • Project Management Certification. Expected April though ASU online.

Timeline

Business Retention Specialist

SaveonSP LLC
07.2020 - 10.2023

Team Lead for Member Services

SaveonSP LLC
06.2017 - 06.2020

Lead Associate Collector

Everest Receivables
01.2013 - 02.2016

Associate of Science - Tourism Marketing

Johnson And Wales University

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Leslie Kauffman