Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer over 100 hours in 2024,2023
Timeline
Generic

Leslie Kennedy

North East,MD

Summary

Dynamic Sr. Administrative Assistant with a proven track record at Delmarva Power & Light, excelling in project coordination and customer relations. Expert in budget management and expense reporting, I consistently enhanced operational efficiency while fostering strong stakeholder relationships. Recognized for exceptional multitasking and problem-solving abilities, driving successful outcomes in high-pressure environments.

Overview

14
14
years of professional experience

Work History

Sr Adminstrative Assistiant

Delmarva Power & Light /Exelon
11.2017 - Current
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Arranged business travel details for company employees per supervisor requirements.
  • Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing for 3 districts.
  • Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
  • Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
  • Coordinated trainings for new team members, overseeing onboarding details.
  • Coordinated CDL physical for 3 district location for over 300 drivers. Maintained drivers records for MVA, Kelmar, Clearing house
  • Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.

Sr Customer Service Rep

Atlantic City Electric Co./ Exelon
11.2011 - 11.2017
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings. Along with training on electrical utility and gas utility terminology .
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions. Consistency exceeding over 120 calls per day.
  • Earning privileges to work in remote work in office on monthly basis.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Business

Cecil Community College
North East, MD

High School Diploma -

North East High School
North East
06-2002

Skills

  • Proficient in Microsoft office
  • Executive support experience
  • Project coordination expertise
  • Electrical and Gas utility terminology
  • Expert time management
  • Expense reporting
  • Travel coordination
  • Confidentiality and discretion
  • Vendor relations management
  • High-level multitasking
  • Budget management experience
  • Customer relations
  • Administrative support
  • Purchase orders organization
  • Volunteer coordination
  • CRM-U,
  • Asset Suite 8 invoice management
  • Safety processes and procedures
  • Payment processing
  • Utility billing knowledge

Affiliations

  • NEW , Girls on the Run,

Volunteer over 100 hours in 2024,2023

Creating volunteer events and protisapating in events for 

Ronald McDonld House of Wilmington

Plumpton Park Zoo

Paris Foundation 


Timeline

Sr Adminstrative Assistiant

Delmarva Power & Light /Exelon
11.2017 - Current

Sr Customer Service Rep

Atlantic City Electric Co./ Exelon
11.2011 - 11.2017

Business

Cecil Community College

High School Diploma -

North East High School

Similar Profiles

CREATE PROFILE
Leslie Kennedy