Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leslie Kenon

Tallahassee,FL

Summary

Detail-oriented, I bring you Years of experience in each field, HHA Housekeeper supervisor, AND CALL CENTER REPRESENTATIVE “Dedicated and trustworthy customer service specialist Hard-working house-keeper with 5+ years of experience. Past experiences include working as a housekeeper in hotels as well as private residences. Proven time-management skills and deep familiarity with all cleaning materials and tools.”, “Office manager with 5+ years of experience in controlling inventory, ordering and tracking new supplies, developing procedures and training material for staff. Strong communication skills, organized, with a track record of success.” Certified HHA Assistant with 10 years of experience in working in a fast-paced environment, handling confidential paperwork, administering medication, and providing quality patient care. Proven ability to create positive rapport with patients, family, and staff. People-oriented and dependable professional with two years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Continuum of Care
Tallahassee, FL
12.2021 - 01.2023
  • I answer calls from customers from testing and scheduling appt and answer any questions that they might have.
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.

Patient Care Assistant

The Goldson Corp
Tallahassee, FL
04.2020 - 11.2021
  • I assisted the clients in a group home setting with breakfast every morning, lunch, and prep dinner for the next person, I also did laundry stocked supplies assisted with shower cleaning, and assisted with making beds.

Home Health Aide (HHA)

HOPEWELL HOME HEALTH
Tallahassee, FL
08.2018 - 10.2021
  • I assist the Patients in their home hospital setting and nursing home and assist living with bath grooming, showers preparing meals doctor visits shopping medication reminders, etc.

Housekeeper Supervisor

Tallahassee Center
Tallahassee, FL
01.2009 - 11.2016
  • As the Supervisor I was responsible for checking behind housekeepers after cleaning rooms and common areas, I did schedules and also had to step in sometimes and clean rooms.

Education

Junior High School Education -

James A Shanks
02.1999

Medical Assistant Office Specialist certificate -

Tallahassee Community Collage

Skills

  • Communication skills
  • Patient Care
  • Home Care
  • Security D License
  • Customer service
  • Caregiving
  • Customer Service Excellence
  • Customer Assistance

Certification

  • Certified Home Health Aide, 05/01/16
  • Medical Assistant Office Specialist, 02/01/10
  • CPR Certification
  • Class D Security, 2019

Languages

English
Professional

Timeline

Customer Care Representative

Continuum of Care
12.2021 - 01.2023

Patient Care Assistant

The Goldson Corp
04.2020 - 11.2021

Home Health Aide (HHA)

HOPEWELL HOME HEALTH
08.2018 - 10.2021

Housekeeper Supervisor

Tallahassee Center
01.2009 - 11.2016

Junior High School Education -

James A Shanks

Medical Assistant Office Specialist certificate -

Tallahassee Community Collage
Leslie Kenon