Leslie Kidd
Gray,GA
Summary
Proven track record of enhancing customer satisfaction and optimizing route efficiency as a Newspaper Carrier at Macon Telegraph, showcasing exceptional problem-solving and customer service skills. Leveraged attention to detail and safety awareness in diverse roles, from CNA to Computer Technician, consistently delivering results beyond employer expectations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Newspaper Carrier
Macon Telegraph
03.2015 - 09.2017
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 265 homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
- Improved route efficiency with careful planning and route optimization techniques.
- Secured papers on delivery vehicles to limit losses and damages.
- Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
CNA
Lynn Haven Health And Rehabilitation
10.2005 - 01.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Daycare Teacher
Tender Years Learning Center
03.2003 - 01.2005
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Computer Technician
ISPA
03.1999 - 02.2001
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Receptionist
Yeoman's Chevrolet
06.1997 - 01.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Science - Forensic Psychology
Kaplan University
Chicago, IL06.2015
Skills
Punctual and Reliable
Problem-Solving
Patience and Persistence
Safety awareness
Attention to Detail
Navigation
Customer Service
Certification
- Microsoft Certified, Modern Desktop Administrator Associate - Microsoft.
- Microsoft Office Specialist, Microsoft Excel Expert Certificate – Microsoft.
- Microsoft Office Specialist (MOS) Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Newspaper Carrier
Macon Telegraph
03.2015 - 09.2017
CNA
Lynn Haven Health And Rehabilitation
10.2005 - 01.2007
Daycare Teacher
Tender Years Learning Center
03.2003 - 01.2005
Computer Technician
ISPA
03.1999 - 02.2001
Receptionist
Yeoman's Chevrolet
06.1997 - 01.1999
Bachelor of Science - Forensic Psychology
Kaplan University
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