Charles Cooper King
Phoenix,AZ
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Shift-Leader
E & Rose Wellness And Nutrition
02.2022 - 03.2023
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
King Retirement Pros
Administrative Assistant
05.2020 - 02.2022
- Help create and optimize salary structures and bonus programs.
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Researched and analyzed wage, salary and other industry trends.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Ran errands and provided general office support in professional environment
- Delivered services to customer locations within specific timeframes
- Ran errands and provided general office support.
- Demonstrated leadership skills in managing projects from concept to completion
Barista/Cashier
Mike's Ice Cream
06.2017 - 10.2020
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Welcomed customers and helped determine their needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Used POS system to accurately enter orders and process payments
Education
No Degree - Business
Austin Peay State University
Clarksville, TN09.2016
Skills
- Drawer Assignments
- HR Consulting
- Scheduling and Coordinating
- Task Monitoring
- Cash Handling
- Optimizing Profitability
- OSHA Regulation Compliance
- Sales Expertise
- Shift Scheduling
Hobbies
Love snow skiing in Winter Park, Co, love the gulf coast beaches of South Florida, and I love dogs.
Timeline
Shift-Leader
E & Rose Wellness And Nutrition
02.2022 - 03.2023
King Retirement Pros
Administrative Assistant
05.2020 - 02.2022
Barista/Cashier
Mike's Ice Cream
06.2017 - 10.2020
No Degree - Business
Austin Peay State University
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