Leslie Konicki
Black River Falls
Summary
At Gene’s Trails End Incorporated, I excelled as a Manager, where I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Leveraging my strong decision-making and team leadership skills, I successfully resolved conflicts, optimized inventory, and ensured a safe, productive workplace. My approach resulted in improved service delivery and a positive, engaging environment for both staff and patrons.
Overview
6
6
years of professional experience
Work History
Manager
Gene’s Trails End Incorporated
04.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certificate - Health Care Business Services
Northeastern Wisconsin Technical College
Green Bay, WI12.2016
Associate In Applied Science - Health Information Technology
Northeastern Wisconsin Technical College
Green Bay, WI12.2016
Technical Diploma - Medical Coding Specialist
Northeastern Wisconsin Technical College
Green Bay, WI09.2015
Certificate - Medical Coding Specialist
Northeastern Wisconsin Technical College
Green Bay, WI05.2015
Diploma - Medical Assistant
Western Technical College
La Crosse, WI05.2010
High School Diploma - General Studies
BRF Senior High/Western Technical College
Black River Falls, WI06.2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Gene’s Trails End Incorporated
04.2019 - Current
Certificate - Health Care Business Services
Northeastern Wisconsin Technical College
Associate In Applied Science - Health Information Technology
Northeastern Wisconsin Technical College
Technical Diploma - Medical Coding Specialist
Northeastern Wisconsin Technical College
Certificate - Medical Coding Specialist
Northeastern Wisconsin Technical College
Diploma - Medical Assistant
Western Technical College
High School Diploma - General Studies
BRF Senior High/Western Technical College
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