Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Leslie Kowalsky

Port Orchard,Washington

Summary

Experienced professional known for dependability and strong organizational skills, adept at handling multiple tasks even in high-interruption environments. Possesses excellent customer service, communication, and computer proficiencies. Offers over 10 years of office experience, including managerial roles.

Overview

17
17
years of professional experience

Work History

Lead Assistant

Fred Meyer
Port Orchard, WA
09.2016 - Current
  • Assist Pickup department manager in overseeing daily operations
  • Demonstrated core values such as respect, honesty, integrity, diversity, inclusion and safety.
  • Monitored work to enforce deadlines and support team.
  • Implemented process improvements as directed by division teams
  • Evaluated subordinate personnel to provide constructive feedback and enhance performance.

Inbound Call Center Agent

Ibex Global
Beckley, WV
10.2012 - 03.2016
  • Demonstrated effective communication skills while addressing inquiries and resolving issues for AT&T/Directv customers
  • Provided assistance to customers with bill inquiries, service concerns, and disputes
  • Offered additional products and services to enhance the value of customers' total home package at AT&T/Direct TV.

2nd & 3rd Key Holder

Shoe Show
Fayetteville, WV
12.2010 - 09.2012
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Delegated work to staff, setting priorities and goals.

Jewelry Department

Wal-Mart
Fayetteville, WV
05.2007 - 12.2010
  • Delivered exceptional customer service within the Jewelry Department through activities like replacing watch batteries and bands, sales transactions, and maintaining a well-maintained inventory.
  • Operated computerized register for cash transactions, processed lay-a-way payments and orders, and utilized handheld system to access product information
  • Gained valuable experience in both the Shoe and Clothing Departments.

Education

Accounting Technology Associate's Degree -

Columbus State Community College
Columbus, Ohio

Skills

  • Office Administration
  • Business Correspondence
  • File and Record Keeping
  • Data Confidentiality
  • Time Management
  • Positive and professional

References

  • Amie Ellison, 58 Judges Ct., Fayetteville, West Virginia, 25840, (304) 574-6160
  • Angel Johnson, 106 Sam Davis Rd., Columbia, Tennessee, 38401, (304)894-6557
  • Cindy Cooper, 405 Booth Rd., Chattanooga, TN, 37411, (253) 314-7369
  • Brigitte Hakes, 780 Dozer Dr., West Jefferson, OH 43162

Affiliations

  • I enjoy gong camping/hiking with my grown children and grandchildren.

Timeline

Lead Assistant

Fred Meyer
09.2016 - Current

Inbound Call Center Agent

Ibex Global
10.2012 - 03.2016

2nd & 3rd Key Holder

Shoe Show
12.2010 - 09.2012

Jewelry Department

Wal-Mart
05.2007 - 12.2010

Accounting Technology Associate's Degree -

Columbus State Community College

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Leslie Kowalsky