Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Leslie Kraft

Grady,AL

Summary

Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.

Overview

7
7
years of professional experience

Work History

Telemarketer

ASK Telemarketing
10.2019 - 05.2020
  • Utilized CRM software to efficiently manage leads, track customer interactions, and schedule follow-up calls, resulting in improved organization and time management.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Set up appointments with interested customers according to schedule availability.
  • Utilized persuasive communication skills to overcome objections and secure successful sales conversions.
  • Streamlined call handling process for increased efficiency and reduced wait times, improving overall customer experience.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries professionally.
  • Maintained detailed records of client interactions, ensuring all relevant information was documented for future reference.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Consistently met or exceeded monthly performance metrics such as call volume, conversion rate, and average handle time.
  • Recorded and updated customer information in online systems.
  • Overcame objections using friendly, persuasive strategies.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Self-motivated, with strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in team environment.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with strong work ethic.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.

House Cleaner

Self Employed Services
01.2013 - 01.2019
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.

Education

Certificate - Medical Billing & Coding

Auburn University
Auburn, AL Online

Skills

  • Attention to Detail
  • CRM Software
  • Negotiation and Persuasion
  • Call Center Operations
  • Customer Inquiry and Response
  • Goal-Oriented
  • Customer Service

Timeline

Telemarketer

ASK Telemarketing
10.2019 - 05.2020

House Cleaner

Self Employed Services
01.2013 - 01.2019

Certificate - Medical Billing & Coding

Auburn University
Leslie Kraft