Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SoftwareEngineer

Leslie Kroger

Portage,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lost prevention position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Human Resources Manager

Doghouse LLC
Ann Arbor, MI
01.2015 - 04.2015
  • Of DOGHOUSE full service dog daycare and kennel
  • In charge of managing employee scheduling, time off, as well as coordinating all marketing and procedural operations
  • Developed policies and procedures
  • Hired, Trained and terminated employees when needed
  • Attended and presided over meetings
  • Measured success of employees and daily schedule of dog rotations
  • Motivated and encouraged employees in implementing new daily set up for dogs' day
  • Ensured high client and customer satisfaction
  • Promoted company's mission and values
  • Sent out reminders and entered all updated information (vaccines, phone numbers, and addresses) into Kennel Connection
  • Organized and led staff orientation programs and training to promote collaboration.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.

Club and Judge Coordinator

United Kennel Club
Portage, MI
08.2019 - Current
  • Work with Clubs and Judges on applications and event hosting
  • Review and approve applications
  • Collect data on statistics of different events over the united states
  • Answer phones and answer questions about rules and regulations
  • Answer chat on our website about questions and concerns
  • Answer emails
  • Meet on Team Meetings with clubs to go over rules for events they are hosting
  • Travel to Clubs to help host events and represent UKC
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.

Junior Varsity Volleyball Coach

Comstock Public Schools
Comstock, MI
06.2016 - 06.2022
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Demonstrated proper technique for spiking and serving ball at observance of team players.
  • Prepared athletes for special competitions and tournaments.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Stretched, warmed up and completed conditioning exercises properly to reduce injuries.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Increased player strength, agility and game skills through successful practices.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Developed game plans and adjusted to meet various game situations.
  • Established clear benchmarks for performance and monitored individual and team progress.

First Impression Coordinator

OnStaff USA
Portage, MI
09.2018 - 08.2019
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Entered and maintained departmental records in company database.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained master schedule and set up appointments.
  • Oversaw technical, operational, clerical and customer service support activities.

Customer service representative

Portage Public Schools
Portage, MI
09.2016 - 08.2018
  • For incoming calls
  • Taking and making up to 150 calls a day about positions being offered
  • Setting up prospective candidates with an appointment to meet with a recruiter in one of eight offices to talk about jobs
  • Understand where the candidate lives and making sure that they are making an appointment in the correct office that is closest to their home city
  • Coordinated with all eight offices for number of appointments they can have within an hour
  • Ensured the onboarding paperwork was emailed to new candidates and they understood how they could fill out the paperwork before coming into the office so they can move through the process better
  • Made cold calls based on resumes sent in through Facebook, Indeed and other job search engines
  • Entered candidate information into UltraStaff
  • Made appointments for candidates to meet with a recruiter
  • Collaborated with recruiters on job fairs and open jobs to make sure we have enough people fill all openings
  • Work Based Learning (WBL) Paraprofessional, Work based learning Para that helped 8 students throughout the day in different work environments
  • In charge of ensuring all students were following company policies for safety and general work
  • Coordinated with Meijer, Walmart and Portage Public Administration management for where the students should be working and the types of work they were to be learning
  • Ensured the students learned the job to the standard of the company and assisted the students turn in their application and with the interview after their year was up
  • Developed teaching techniques to help each student overcome their adversities in the work place
  • Instructed and showed the proper way of zoning the shelves
  • Instructed students to operate heavy equipment in a safe manner
  • Ensured all students interacted with the customers
  • Wrote a summary and evaluation of each student at the end of each work day
  • Reviewed assignments from students to check for accuracy and understanding
  • Worked extensively with Google documents as well as with Microsoft word, Excel, and PowerPoint
  • Entered and did math for miles compensation
  • Co-Ordinated with TRESA's WBL program to ensure all students arrived and left safely to workplace
  • Filed and filled out Injury reports when needed according to the state of Michigan Law

General Manager

DOGHOUSE LLC
Whitmore Lake, MI
01.2016 - 04.2016

Owner/Head Trainer

TWIST OF FATE DOG TRAINING, LLC
Killeen, TX
01.2013 - 07.2015
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Improved records management systems for leases and contracts to boost renewals timeliness.

Education

Bachelor's in BA - Business Administration

Certificate - Human Resource Management

University of Phoenix-Online
03.2021

Associate of Arts -

Central Texas College
12.2012

Bachelor of Science - Business Administration

University of Pheonix
Phoenix, AZ
03.2021

Skills

  • Sales
  • Receptionist
  • Scheduling
  • Marketing
  • Training
  • Quickbooks
  • Filing
  • Communications
  • Data Entry
  • Employee Relations
  • Recruiting
  • Excel
  • Word
  • Management
  • Dog Training
  • Kennel Experience
  • Animal Handling
  • Business Management
  • Animal Care
  • Google Docs
  • Veterinary Assistant
  • Certifications and Licenses
  • CPR Certification
  • Knowledge of compensation and benefits programs
  • Program Modification
  • Employee Relations Oversight
  • Program Analysis
  • Training Needs Analysis
  • Hiring Trends and Analysis
  • Cross-Functional Collaboration
  • Company Organization
  • Operational Requirements
  • HR Support
  • Microsoft PowerPoint

Additional Information

  • B2B sales , Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Club and Judge Coordinator

United Kennel Club
08.2019 - Current

First Impression Coordinator

OnStaff USA
09.2018 - 08.2019

Customer service representative

Portage Public Schools
09.2016 - 08.2018

Junior Varsity Volleyball Coach

Comstock Public Schools
06.2016 - 06.2022

General Manager

DOGHOUSE LLC
01.2016 - 04.2016

Human Resources Manager

Doghouse LLC
01.2015 - 04.2015

Owner/Head Trainer

TWIST OF FATE DOG TRAINING, LLC
01.2013 - 07.2015

Bachelor's in BA - Business Administration

Certificate - Human Resource Management

University of Phoenix-Online

Associate of Arts -

Central Texas College

Bachelor of Science - Business Administration

University of Pheonix

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Leslie Kroger