Leslie Laba
Northville
Summary
Individual with strong interpersonal skills, passionate about cultivating relationships and providing premium customer service and experiences. Seeking a new challenge in a dynamic organization.
Overview
28
28
years of professional experience
Work History
Front End Supervisor
Total Wine & More
Novi
06.2024 - Current
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Trained, managed and motivated employees to promote professional skill development.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Managed customer complaints and rectified issues to complete satisfaction.
Partner/Manager
Yard & Lake
Northport
04.2022 - 04.2025
- Obtained ServSafe Alcohol Certification & Food Safety Manager Certification
- Delegated work to staff, setting priorities and goals
- Recruited and trained new employees to meet job requirements
- Led a team of 10 employees, ensuring high productivity and excellent customer service
- Managed daily operations of the business including budgeting, inventory, staffing, and customer service
Business Development & Operations Specialist
Genesis Electronics LLC
Northville
03.2002 - 09.2024
- Oversee daily operations and plan for future development of successful consumer electronics retail and installation company specializing in home & commercial audio/video
- Acquire contracts and cultivate customer relationships to continuously build client base
- Support purchasing effort through vendor analysis and selection, price negotiation, purchase order creation, quality and delivery control, and inventory management
- Manage accounts from contract acquisition through project life and final invoicing
- Enhanced customer satisfaction by improving operational efficiency and response times
Sales Professional
Total Wine & More
Novi
10.2023 - 06.2024
- Provide high-level customer service & establish relationships to cultivate a premium customer service experience
- Gain knowledge of store products to inform & educate the customer
- Work to meet store team sales goals with retail sales
- Assist with store inventory replenishment, store presentation, wine classes & tastings
- Participated in training sessions on new products or trends in the industry
- Developed and implemented sales strategies to increase customer base and boost revenue
Internal Sales Specialist
Infineon Technologies
Livonia
04.2017 - 04.2022
- Supported Sales Account Management and Business Development teams to achieve revenue and profit to business plan and budget; appointed to Japanese accounts
- Managed the quoting process from RFQ to award, product launch and into production
- Product sample management and follow up
- Worked with SAP/CRM for pricing, registrations, logistics
- Forecasted long range account sales and product needs
- Provided volume pricing agreement historical analysis to FSE/AM/PO & annual VPA
- PCN and PDN tracking and notifications
- Assisted with AR to resolve payment issues and identify measures to prevent future AR issues
- Managed Microsoft Dynamics (MSD 365) opportunity entry and tracking
- Maintained accurate records of customer interactions, orders, opportunities, invoices in the CRM system
Brand & Communications Intern
Delphi DPSS
Troy
06.2011 - 08.2011
- Designed and developed first social media plan for division
- Created social media strategy to increase brand awareness and improve customer relations
- Completed domestic and international competitive analysis & research
- Performed multiple presentations for top management
Contract Administrator
ERIM International
Ann Arbor
09.1998 - 09.1999
- Composed, negotiated and monitored government proposals and contracts
- Worked closely as a liaison between customer and world-class ERIM scientists and administration to win contracts through effective planning of proposals and development of contracts
- Point of contact for proposal and contract clients
- Negotiated amendments or modifications to existing contracts as necessary
- Interpreted contracts and ensured that parties were compliant with their contractual obligations
Export Specialist
Arrow Cargo
Dearborn
02.1997 - 09.1998
- Arranged export of goods from U.S. to various international destinations
- Prepared documentation, coordinated logistics, and oversaw follow-through of exports to final destination
- Experience with Harmonized Tariff Schedule, Export Classification Numbers, and Letters of Credit
- Relationship building and customer service with domestic and foreign clients to build air export business
- Provided advice on customs clearance procedures and documentation requirements.
- Tracked progress of shipments throughout their journey from origin to destination point
Education
M.S. B. A. Business Administration - International Business
Madonna University
Livonia, MI12-2011
B.S. Business Administration - International Business
Madonna University
Livonia, MI05-1997
Skills
- Self-Motivated Team Player
- Excellent communication
- Problem-solving
- Time management abilities
- Relationship building and management
- Operations
- Vendor management
- Customer service
Timeline
Front End Supervisor
Total Wine & More
06.2024 - Current
Sales Professional
Total Wine & More
10.2023 - 06.2024
Partner/Manager
Yard & Lake
04.2022 - 04.2025
Internal Sales Specialist
Infineon Technologies
04.2017 - 04.2022
Brand & Communications Intern
Delphi DPSS
06.2011 - 08.2011
Business Development & Operations Specialist
Genesis Electronics LLC
03.2002 - 09.2024
Contract Administrator
ERIM International
09.1998 - 09.1999
Export Specialist
Arrow Cargo
02.1997 - 09.1998
M.S. B. A. Business Administration - International Business
Madonna University
B.S. Business Administration - International Business
Madonna University
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