Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Leslie Landeros

Dallas,TX

Summary

Taking on various roles and giving my best such as providing excellent customer service, billing, invoicing, correcting, and adjusting customer accounts, excellent administrative assistant skills. I am self-motivated, organized, highly adaptable and an efficient/ reliable employee and dedicated team member. Always willing to learn, give my absolute best, and grow

Overview

9
9
years of professional experience

Work History

License and Permit Specialist

Texas Department Of Public Safety
01.2024 - Current
  • Created copies
  • Send out emails
  • Increased knowledge and comprehension of diverse immigration classifications
  • Assisted customers in determining required documentation
  • Efficiently handled and resolved complaints from frustrated applicants
  • Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Enhanced applicant greeting and check-in process.
  • Review documents to make sure they meet our guidelines.
  • Performed thorough evaluations during road testing
  • Adapted to and effectively implemented new policies
  • Ensured accurate and complete scanning of all documents into applicant record.
  • Ensured completion of customer requirements for new and ongoing transactions.
  • Provided translation services to enhance communication amongst coworkers

Assistant Manager

Smiley Dental & Orthodontics
04.2022 - 12.2023
  • We welcome all existing and new patients; My current position is assistant manager being the face of the company at the front desk, giving excellent customer service while managing all other office needs
  • Interact with, greets, and checks in participants in a courteous manner and provide correct information regarding dental services, correctly create patient accounts, and set up appointments
  • Evaluate, and review patient's information to verify insurances such as records, documents, and organize information on appropriate forms and complete forms accurately
  • Trains new employees on policies and procedures such as billing processes/ insurance verifying
  • Provide professional administrative and clerical support
  • Answer the telephone in a polite and timely manner, provide good customer service, prepares records, and maintain all forms and files organized
  • Complete assigned filing and purging as directed by manager
  • Collects and gather medical/ personal finical records
  • Order, received, organize materials and supplies ordered through various sources
  • Schedule all clinic services and activities
  • Evaluates clinic operations to ensure efficiency through observations, staffing and appointment scheduling procedures
  • Uses accounting debit and credit principles to assess account payables and receivables to evaluate account history
  • Complete data entry related to payments received and customer accounts
  • Input all notifications into customer accounts for misapplied payments, return check fees
  • Provide onsite training
  • Planned, scheduled, and delegated daily work
  • Quickly adapted plans and adjusted equipment to maintain high standards of functionality and safety.

Kitchen Cook

JC Barbecue
11.2016 - 11.2023
  • Prepared and served delectable homemade meals with passion.
  • Prepared and decorated food
  • I was also accountable for produce inventory, taking correct customers' orders.
  • Greet and assist onsite guests
  • Assured customers are serviced at a high satisfactory level
  • Assist with cash handling procedures, daily deposits, and customer payments
  • Managed inventory.

Seagoville Police Department
09.2019 - 12.2019
  • This internship provided a great experience and a better knowledge of what happens inside a police department
  • My daily responsibilities included: Answered non-emergency calls
  • Helped maintain and distribute property permits
  • Performed receptionist activities and communicated with a wide variety of people in person and by telephone including citizens, employees, agencies, other city departments, and vendors to provide information and direction; demonstrates excellent customer service skills
  • Provided professional level analysis regarding policy direction and defining policy parameters
  • Performed a wide range of technical, analytical, and general administrative duties.

Education

Bachelor's in Criminal Justice -

The University of North Texas At Dallas
Dallas, TX
05.2026

Associate of Applied Science -

Eastfield Community College
Mesquite, TX
05.2020

High School Diploma -

Seagoville High School
Dallas, TX
05.2020

Associate of Science -

The University of North Texas At Dallas

Associate of Science -

The Art Institute of Charlotte
NC
05-2026

Associate of Science -

The University of Alabama
Tuscaloosa, AL

Skills

  • Bilingual Spanish/ English
  • People oriented
  • Strong communicator
  • Ability to work extensively with numbers
  • Perform reconciliation of accounts receivables
  • Typing/ data entry
  • Document reviewing
  • Cash handling
  • Billing/ invoicing/ adjustments
  • Strong customer service orientation
  • Strong verbal, written and personal communication
  • Organized
  • Teamwork and interpersonal skills
  • Positive attitude
  • Multi-tasking
  • Attentive to Detail Work Assignments
  • Process Improvement

Volunteer Experience

UNT Dallas Upward Bound Program, 05/01/17, 2019, Provides fundamental support to participants in their preparation for college entrance. The program also provides opportunities for participants to succeed in their pre-college performance and in their pursuit of higher education.

Timeline

License and Permit Specialist

Texas Department Of Public Safety
01.2024 - Current

Assistant Manager

Smiley Dental & Orthodontics
04.2022 - 12.2023

Seagoville Police Department
09.2019 - 12.2019

Kitchen Cook

JC Barbecue
11.2016 - 11.2023

Bachelor's in Criminal Justice -

The University of North Texas At Dallas

Associate of Applied Science -

Eastfield Community College

High School Diploma -

Seagoville High School

Associate of Science -

The University of North Texas At Dallas

Associate of Science -

The Art Institute of Charlotte

Associate of Science -

The University of Alabama

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