Leslie Lang

Work History

Director of Student Accounts (Receivable)/Bursar

Hudson County Community College

Jersey City, NJ

06.2016 - Current

Manage and ensure the Department of Student Accounts consistently performs with a high level of customer service, diplomacy, and confidentiality, in following all federal, state and College guidelines.
Continually strategize with other departments, including Enrollment Services, Finance, Financial Aid, Academic Affairs and Information Technology, to increase student enrollment. Serve on the Special Circumstance for Withdrawal Committee for approving tuition and grade appeals.
Institute new processes to ensure a continued positive student experience. Some of these processes include, but are not limited to, creating a new process for students to be able to enroll in payment plans online, enabling students to receive their refund checks via direct deposit and streamlining electronic communication for all Student Accounts activity.
One key initiative includes administering a balance write-off process for all debt incurred during the Pandemic, amounting to nearly $7,000,000, significantly increasing enrollment as compared to other Community Colleges.
Analyze accounts/data to determine trends, using Business Objects and Microsoft Excel, to implement new procedures and to identify bad debt to send to Collections agencies. Complete RFPs for new Collections agencies.
Create all student tax forms (1098-T Tuition tax forms) and ensure information is communicated to students and to the IRS by each year's deadline.
Coordinate with Financial Aid and Accounts Payable departments to process weekly student refunds, based on Title IV refund policies, institutional financial aid practices, and cash management best practices.
Create the infrastructure for the system's billing, including building/testing rate tables for specific tuition programs and refund formulas, using Ellucian Colleague.
Perform exception customer service while administering special past due payment plans to assist students, with varying circumstances, to be able to register.
Administer all third-party billing and institute policies for delinquent payments.
Monitor/reconcile all tuition payments.

Adjunct Professor, Business

Hudson County Community College

Jersey City, NJ

Classes include Introduction to Business and Principles of Management. Lecture and communicate effectively with students from diverse backgrounds.
Address student questions regarding standards, material, grading and progression.
Use a variety of teaching methods such as lectures, discussions, and virtual demonstrations. Manage multiple classes with an average of 25 undergraduates per semester.
Collaborate with faculty and academic administrators to discuss and implement curriculum changes.
Foster students' commitment to lifelong learning by connecting course materials to broader themes and current events.

Human Resources, Training & Development Specialist

DressBarn

Mahwah, NJ

04.2014 - 01.2016

Created, facilitated, and implemented leadership development programs to increase employee effectiveness and capability via virtual webinars and in person, at company-wide events, in the home office and overseas.
Sought and presented new avenues for development to enhance the learning environment and increase performance results.
Researched new innovative approaches to remain relevant and distinct and solicited feedback from leaders throughout the company to identify new learning opportunities.
Developed and maintained course evaluations to evaluate the effectiveness of the programs.
Provided detailed training support including data entry of information in a web-based training platform, posted course curricula, tracked enrollment and problem-solved as necessary.

Tutor, Academic Support

Berkeley College

Paramus, NJ

08.2013 - 04.2014

Assisted students in improving their academic achievement by providing individual and small group tutoring sessions on various study topics and in writing research papers. Contributed to a friendly and productive learning environment.

Director, Readmissions

Berkeley College

Paramus, NJ

02.2012 - 08.2013

Provided leadership and direction for all Berkeley College's returning students, which consisted of more than 7,700 diverse students at locations in New York, New Jersey and Online, and managed the department responsible for recruiting and advising this student population.
Collaborated with staff Coordinators, COO's, the Academic Support Center, Student Development and Campus Life, Financial Aid and Student Accounts to provide appropriate direction and advisement to this student population.
Developed department budgets and determined weekly, quarterly, and yearly goals resulting in increasing re-enrollment and retention 25% each quarter.
Created more efficient procedures and workflows for staff using PeopleSoft.

Assistant Bursar/Registrar

Saint Peter's University

Englewood Cliffs, NJ

08.2008 - 02.2012

Managed the operations and services of Saint Peter's University's Registrar and Bursar office for Adult Undergraduate, Graduate and Doctorate programs.
Serviced approximately 200+ university students each term.
Consulted with senior management including the Dean, Admissions, Advising, Financial Aid, Finance, Payroll, and faculty.
Maintained daily cashiering, processed large credit card and cash payments, and ensured accurate bank cash deposits and reconciled accounts.
Quickly resolved bill inquiries, created and administered payment plans and facilitated withdrawals and appeals. Created detailed room schedules, processed student registration statements, grades and official transcripts.
Made academic calendar, payment plan and tuition refund schedule updates to the University web site using SunGard's content management system.
Adhered to FERPA guidelines in maintaining the confidentiality of all student records from Ellucian Colleague.

Performance Analyst

Cohen & Steers Asset Management, Inc.

New York, NY

04.2006 - 08.2008

Calculated the performance of all investment products, for this global firm, with $38 billion in assets under management.
Analyzed returns relative to indices and industry competitors and communicated results to all members of the firm.
Created custom attribution analysis reports for all accounts and funds, which were used by portfolio managers, marketing, and research departments.
Customized a readily accessible firm benchmark database which was used to support investment and marketing decisions and to publish in shareholder's reports.
Used advanced Excel capabilities to reconcile performance issues and fulfill ad-hoc requests.

Performance Reporting Analyst

Morgan Stanley

Purchase, NY

03.2004 - 04.2006

Analyzed and reconciled the performance returns of account portfolios, for this Fortune 500 Company, on total, equity, fixed income, and cash levels, using Microsoft Excel.
Liaised with Information Technology to implement mainframe updates and to conduct testing of software releases.
Assisted financial advisors with various inquiries.

Overview

Work History

Director of Student Accounts (Receivable)/Bursar

Adjunct Professor, Business

Human Resources, Training & Development Specialist

Tutor, Academic Support

Director, Readmissions

Assistant Bursar/Registrar

Performance Analyst

Performance Reporting Analyst

Timeline

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