Leslie Lara
Turlock,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Provide leadership and vision which drives teams to meet goals. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Broker Assistant
PHP Agency Inc.
12.2022 - 12.2023
- Licensing Coordinating for the office employees
- Assisting employees with fulfilling their licensing requirements for the state of California
- Assisting with creating events and assisting broker during event travelling
- Booking and confirming personal and office appointments
- Managing brokers personal appointments
- Excel Proficient
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
Home Health Care Provider
IHSS
08.2015 - 09.2021
- Developed individualized care plans in collaboration with healthcare professionals to address specific patient needs.
- Provided emotional support for patients and families, fostering a positive home environment conducive to healing.
- Maintained detailed records of patient progress, ensuring accurate communication among healthcare providers and continuity of care across multiple visits.
- Performed wound care duties diligently, reducing risk of infection and accelerating the healing process.
- Coordinated meal planning efforts based on dietary restrictions or preferences, ensuring proper nutrition intake for all assigned clients.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
- Transported clients for medical and personal outings.
- Scheduled and coordinated medical appointments.
Supervisor
OG Packaging
04.2019 - 08.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
High School Diploma -
John H. Pitman High School
Turlock, CA05.2017
Skills
- Driven
- Conflict Resolution
- Language Proficiency
- Inventory Control
- Negotiation
- Priority Management
- Training and Mentoring
- Critical Thinking
- Team Building
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Seal of Multilingual Proficiency
- Anti-Money-Laundering Certificate
Timeline
Insurance Broker Assistant
PHP Agency Inc.
12.2022 - 12.2023
Supervisor
OG Packaging
04.2019 - 08.2021
Home Health Care Provider
IHSS
08.2015 - 09.2021
High School Diploma -
John H. Pitman High School