LESLIE LARA
Callaway
Summary
Management Professional with over 2 years of experience in retail and customer service environments. Demonstrates expertise in team leadership, scheduling, and inventory management, ensuring a productive and efficient workplace. Skilled in fostering a supportive as well as exciting and fun team atmosphere, with a focus on training and motivating staff to achieve collective success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Quickstop
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
GENERAL MANAGER
7eleven
01.2024 - 11.2024
- Led operations at 7eleven, optimizing inventory management and streamlining processes to enhance store efficiency and customer satisfaction
- Fostered a team-oriented environment at 7eleven, mentoring staff and promoting cross-functional cooperation to boost overall store performance
- Drove sales growth through strategic merchandising and targeted promotions, resulting in substantial revenue increase and market share expansion
- Pioneered customer loyalty program, enhancing repeat business and providing valuable consumer insight
- Implemented data-driven inventory management system, reducing stockouts and boosting sales efficiency at 7eleven
- Cultivated a high-performance team culture through mentorship and cross-functional training
- Improved staff retention and productivity through positive work environment and positive attitude with staff
- Executed targeted promotional strategies, driving substantial revenue growth and expanding market share in a competitive retail landscape
- Conceptualized and implemented a customer loyalty program, fostering repeat business and generating valuable consumer insights
- Initiated weekly team meetings, improving communication and problem-solving
STORE MANAGER
Dollar General
05.2022 - 09.2023
- Managed team schedules, boosting productivity and operational efficiency
- Optimized inventory to ensure timely orders and vendor coordination
- Trained staff, enhancing customer service and fostering collaboration
- Handled daily bank deposits with accuracy and reliability
- Cultivated a positive work environment, promoting open communication and teamwork, resulting in increased employee satisfaction and retention
- Streamlined operational processes, significantly boosting store efficiency and customer satisfaction while maintaining high-quality service standards
- Fostered a culture of teamwork and continuous improvement, leading to enhanced staff performance and a notable decrease in employee turnover
- Utilized data-driven strategies to optimize sales performance, identifying key trends and implementing targeted marketing initiatives
- Cultivated a cohesive team environment, fostering open communication and mutual support to drive collective success
- Managed daily cash transactions, ensuring accuracy and efficiency in a high-paced environment
- Enhanced customer satisfaction by swiftly addressing inquiries and resolving payment issues
- Utilized strong numerical skills to maintain balanced cash registers and prevent discrepancies
- Collaborated with team to streamline checkout processes, improving service speed
- Contributed to a positive customer experience, fostering repeat business and loyalty
CASHIER
Regal Theatres
01.2022 - 04.2022
- Managed cash transactions efficiently while fostering a team-oriented environment
- Resolved customer inquiries promptly, enhancing overall satisfaction
- Provided exceptional customer service, addressing concerns with empathy
- Assisted in training new team members, fostering a supportive work environment
- Mentored new hires on theatre protocols and customer service best practices, contributing to a cohesive and skilled workforce
DRIVE THROUGH CASHIER/ BAR UPKEEP
Oasis Lounge
09.2020 - 11.2021
- Efficiently stocked bar supplies, supporting smooth operations and consistent service
- Efficiently managed drive-through operations, ensuring swift customer service while maintaining bar cleanliness and inventory
- Resolved conflicts, fostering a positive, safe and welcoming atmosphere
- Meticulously handled cash transactions, maintained impeccable bar hygiene, and managed liquor inventory
- Demonstrated strong conflict resolution skills in challenging situations
- Streamlined drive-through process, enhancing customer satisfaction
- Provided exceptional customer service at drive-through, while ensuring a pristine bar environment
- Acted as a diplomatic mediator, de-escalating tense situations effectively
- Coordinated with team to ensure smooth bar operations, fostering a positive atmosphere
CASHIER/ LUMBER ASSOCIATE
Homedepot
10.2018 - 08.2020
- Transitioned from cashier to lumber associate, showcasing adaptability
- Managed customer transactions efficiently and assisted with specialized product inquiries
- Maintained organized workspace, facilitating smooth operations and enhancing customer experience
- Worked cohesively with cross-departmental teams to fulfill customer needs
- Provided expert advice on lumber products, improving customer satisfaction
- Mentored new team members on cash handling procedures and lumber department operations
- Contributed to a positive work environment and team cohesion
MORTGAGE PROCESSOR / OFFICE MANAGER
Mortgage Master Inc
08.2010 - 08.2017
- Processed mortgage loans with precision, enhancing client satisfaction and operational efficiency
- Coordinated title documents and inspections, ensuring seamless and compliant transactions
- Managed rental properties during management absence, maintaining tenant satisfaction and property upkeep
- Streamlined operational processes, significantly reducing loan processing time and enhancing client satisfaction through proactive communication
- Fostered strong relationships with title companies and inspectors, facilitating smooth transactions and minimizing delays in the mortgage process
Education
HIGH SCHOOL DIPLOMA -
Palm bay high
Palm Bay, FL06.2006
Skills
- Customer service
- Sales
- Cash handling
- Scheduling
- Data entry
- Microsoft Office
- Word
- Time management
- Leadership
- Inventory management
- Team training
- Banking
- Vendor management
- Customer problem solving
- Employee problem solving
Ethnicity
HISPANIC
Personal Information
Date of Birth: 08/10/87
Hobbies and Interests
- Passionate when it comes to showcasing exceptional customer service
- Developed strong management skills needed to lead an effective and productive team
- Acquired my food and safety for managers certification
Certification
National registry of food safety professionals
Certified food safety manager
Timeline
Cashier
Quickstop
01.2025 - Current
GENERAL MANAGER
7eleven
01.2024 - 11.2024
STORE MANAGER
Dollar General
05.2022 - 09.2023
CASHIER
Regal Theatres
01.2022 - 04.2022
DRIVE THROUGH CASHIER/ BAR UPKEEP
Oasis Lounge
09.2020 - 11.2021
CASHIER/ LUMBER ASSOCIATE
Homedepot
10.2018 - 08.2020
MORTGAGE PROCESSOR / OFFICE MANAGER
Mortgage Master Inc
08.2010 - 08.2017
HIGH SCHOOL DIPLOMA -
Palm bay high
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