Leslie Laurents
Breaux Bridge,LA
Summary
Dynamic customer service professional with proven success at 1st Franklin Financial, adept at resolving conflicts and enhancing customer loyalty. Bilingual in Spanish, skilled in upselling and account management, I excel in high-pressure environments, leveraging empathy and critical thinking to drive satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
1st Franklin Financial
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Walker First Turn
Sales/ Finance Assistant
03.2022 - 12.2024
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Boosted overall revenue by upselling additional services such as extended warranties, maintenance packages.
- Contributed to dealership growth by proactively seeking out new leads.
- Acted as a liaison between customers and service department personnel to address any post-sale concerns or issues promptly.
- Improved showroom presentation by organizing inventory, creating appealing displays, and maintaining cleanliness standards.
- Demonstrated exceptional interpersonal skills when dealing with diverse clientele from various backgrounds or levels of experience in motorcycle
- Evaluated trade-in vehicles accurately to streamline transactions while maximizing profitability for the dealership.
- Streamlined the sales process by efficiently managing paperwork, financing options, and registration requirements for customers.
- Developed strong relationships with repeat clients through excellent communication and attentive service.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Met customers on lot and in showroom to discuss available vehicles and options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
Stower
Amazon.Inc
10.2020 - 03.2022
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over 100 products onto shelves according to type, weight, and size.
- Safely stacked items to maximize space within acceptable safety limits.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Stayed accountable for storage and organization of warehouse merchandise.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
DSP
The Arc of Acadiana
01.2016 - 10.2020
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
DSP
LARC of Acadiana
06.2015 - 01.2016
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Scheduled daily and weekly care hours for client caseload.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and not changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
GED -
SLCC
Lafayette, LA06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Bilingual - Spanish
- Problem-solving
- Customer support
- Payment processing
- Call center experience
- Document translation
- Upselling strategies
- Records review
- Account management
- CRM systems
- Eligibility determination
- Time management
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Flexibility and adaptability
- Client relationship management
- Workflow management
- Telephone etiquette
- Strong interpersonal skills
- Computer skills
- Problem resolution
- Calm under pressure
- Understanding customer needs
- Work prioritization
- Call documentation
- Document and records management
- Customer data confidentiality
- Customer account management
- Order and refund processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
1st Franklin Financial
02.2025 - Current
Walker First Turn
Sales/ Finance Assistant
03.2022 - 12.2024
Stower
Amazon.Inc
10.2020 - 03.2022
DSP
The Arc of Acadiana
01.2016 - 10.2020
DSP
LARC of Acadiana
06.2015 - 01.2016
GED -
SLCC
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