Leslie Lazo

Administrative Duties:

• Maintained confidentiality of patient data and condition to safeguard health information.
• Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Assisted patients with completing necessary paperwork and forms to provide dental facility with essential information to bill for services.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered over 30 incoming calls, scheduled appointments and filed dental records.
• Acted as main point of contact for patients, and doctors by closely reviewing dental charts and maintaining high levels of communication.
• Organized patient records and database to facilitate information storage and retrieval.
• Worked closely with patients to deliver excellent and direct individualized patient care.

Clinical Duties:

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Prepared patient x-rays and images for dentist review.
• Explained treatment procedures and instructed patients on home care guidelines.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Completed patient referrals to other specialists.
• Communicated with various insurance companies to dispute unpaid claims and verify patient coverages.
• Managed patient billing processes for timely, accurate payments.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Understood dental terminology and insurance breakdowns
• Assisted with dental coding and billing tasks.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Provided excellent customer service to create positive experiences and build patient trust.

• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Upheld quality assurance procedures to maintain patient safety and satisfaction.
• Supervised and managed daily activities of clinical team consisting of six assistants
• Created weekly schedules for providers and assistants
• Mentored new dental staff members for proper onboarding and orientation processes.
• Provided additional support when office experienced staff shortages

• Lead pediatric dental assistant
• Provided positive reinforcement techniques to reduce anxiety in special need children during exams and procedures
• Entrusted to handle confidential and sensitive situations in professional matter.
• Upheld quality assurance procedures to maintain patient safety and satisfaction.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Prepared patient X-rays and images for review by dentist.