Leslie Lee-Pittman
DETROIT,UNITED STATES
Summary
Resourceful professional with many years experience overseeing data collection, entry, and archival to support optimized document workflow. Expert verification of information to meet stringent regulatory and departmental SOP. Monitors DBMS entry to achieve metrics thresholds for document organization and retrieval. Hands-on assessment and investigation of data discrepancy queries to troubleshoot requests-for-service.
Overview
8
8
years of professional experience
Work History
SR National Accounts Data Coordinator
BELFOR Property Restoration Corporate
Birmingham, MI
05.2019 - Current
- Developed and implemented an effective vendor registration department
- Developed Standard Operating Procedures and training aids
- Managed the Vendor Registration Department for 150 offices, 10 BELFOR entities and two countries
- Collaborated with department heads to obtain pertinent information to complete the vendor applications
- Independently fulfilled over 1100 vendor application annually
- Maintained an approved vendor status for over 900 clients
- Data Entry
- Managed and processed compliance payments
- Submitted monthly expense reports in ChromeRiver.
Training Coordinator
BELFOR Property Restoration
Birmingham, MI
02.2018 - 05.2019
- New Employee Orientation (Onboarding)
- Converted 150 offices, 10 BELFOR Brands and two countries from paper job files to electronic job files
- Scheduled and coordinated training
- Communicated training calendar, courses and learning opportunities to management teams and employees
- Distributed training materials (e.g., via in person/phone/webinar four days a week)
- Assisted with producing custom training assessments, campaigns and exams by department
- Help Desk Support
- Conducted weekly performance audits
- Wrote employee evaluations and reported them to the Regional and General Managers
- Contributed to weekly system Development meetings to further enhance the electronic job file system.
Compliance Coordinator
BELFOR Property Restoration
Birmingham, MI
09.2016 - 02.2018
- Managed the compliance efforts for 110 claims daily
- Developed and implemented an effective compliance system
- Reviewed contracts and addendums to develop the Standard Operating Procedures
- Trained BELFOR personnel on Standard Operating Procedures and Job file compliance
- Communicated daily via phone/email/webinar with estimators to ensure BELFOR adheres to SOP Guidelines
- Communicated daily via phone and email claim updates to clients
- Itemized and submitted up to 30 invoices electronically
- Monitored outstanding invoices and performed collection duties
- Resolved billing variances to maintain system accuracy and currency.
Education
Some College (No Degree) - General Studies
Oakland Community College
Southfield, MISkills
- Microsoft Office Suite
- Chrome River
- Xactware Systems
- Gmail Suites
- Vendor Management Software Systems
- Communication
- Record Keeping
- Customer Service
- Problem Solving
- Regulatory Compliance
- Microsoft Excel
- Compiling Data
- Data Security
- Report Generation
- Data Mapping
- Spreadsheet Management
- Word Processing
- Data Archiving
- Data Processing
- Collecting information
- Invoice Processing
- Information Verification
- Type 40 WPM
- Verifying data accuracy
- Data Validation
References
- Jennifer Turner, BELFOR Property Restoration, Compliance Coordinator Manager, Jennifer.Turner@us.belfor.com, 248-502-1798, 248-766-6710
- Charlie Turner, BELFOR Property Restoration, Compliance Coordinator Manager, Charlie.Turner@us.belfor.com, 248-594-1144, 248-342-8494
- Sandy Hutson, BELFOR Property Restoration, Call Center Manager, Sandy.Hutson@us.belfor.com, (734)-274-8644, (810)-217-6138
- Crystal Murphy, BELFOR Property Restoration, Human Resource Coordinator, Crystal.murphy.us.belfor.com, (248)-502-2185, (248)-595-2393
- Olga Johnson, The Detroit Zoological Society, Guest Relations Supervisor, ojohnson@dzs.org, (248)-541-5717 ext.3301, (313)-706-0584
- LaRonda Harper, The Detroit Zoological Society, Guest Relations Assistant, lharper@dzs.org, (248)-541-5717 ext. 3304, (313)-485-6716
Timeline
SR National Accounts Data Coordinator
BELFOR Property Restoration Corporate
05.2019 - Current
Training Coordinator
BELFOR Property Restoration
02.2018 - 05.2019
Compliance Coordinator
BELFOR Property Restoration
09.2016 - 02.2018
Some College (No Degree) - General Studies
Oakland Community College
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