Leslie Limas
Morris,AL
Summary
Dynamic Pedicure Technician with a proven track record at Sun Nails, excelling in nail art design and client consultation. Enhanced customer loyalty through personalized services and exceptional hygiene practices, leading to increased repeat business. Recognized for upselling services and fostering a collaborative team environment, ensuring high-quality client experiences.
Overview
5
5
years of professional experience
Work History
Pedicure Technician
Sun Nails
01.2022 - 09.2024
- Mentored new employees on best practices and techniques within the salon environment, fostering teamwork among staff members.
- Increased repeat business through exceptional customer service and attention to detail during each pedicure session.
- Contributed to promotional initiatives within the salon by offering seasonal specials or discounts on select services, attracting new clientele while retaining existing customers.
- Developed long-lasting relationships with clients by providing personalized experiences, leading to increased word-of-mouth referrals.
- Educated clients on proper foot care practices and recommended appropriate products for at-home maintenance, promoting healthy habits.
- Ensured compliance with state regulations regarding licensing requirements, staying current on any changes or updates that may impact operations within the salon setting.
- Maintained up-to-date knowledge of industry trends and techniques, consistently delivering modern and innovative pedicure services.
- Implemented proper sanitization procedures before and after each client visit, adhering to strict hygiene standards for client safety.
- Collaborated in creating visually appealing displays of pedicure products at the salon, enticing clients to explore new offerings and make informed purchases.
- Enhanced client satisfaction by providing high-quality pedicure services and maintaining a clean work environment.
- Adapted quickly to changing client needs or preferences during appointments, demonstrating flexibility and commitment to exceptional service delivery.
- Collaborated with salon team members to create a welcoming atmosphere for clients, contributing to overall positive customer experiences.
- Prepared all necessary tools and equipment for each appointment, streamlining the process for optimal efficiency.
- Performed thorough consultations with clients to assess their needs and preferences, ensuring customized pedicure experiences.
- Resolved client concerns or issues professionally, maintaining positive relationships and enhancing overall trust in our services.
- Identified opportunities for upselling additional services or products during appointments, contributing to increased revenue generation within the salon.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Cleaned and sanitized tools and equipment before each client.
- Performed detailed trimming, filing and other nail services.
- Designed creative nail art designs and patterns.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Offered personalized services according to needs and preferences.
- Collaborated with other members of salon staff to provide amazing client experience.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Followed proper safety and sanitation guidelines while performing nail services.
- Assisted customers in selecting and applying appropriate nail colors.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Grew repeat client base through effective marketing and customer service.
- Administered polishes, creams and cuticle oils.
- Executed pedicures and manicures using professional quality products and tools.
Front Line Crew Member
McDonald’s
09.2022 - 12.2022
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Completed daily tasks efficiently, contributing to smooth operations during peak hours.
- Supported fellow crew members by assisting with additional tasks as needed, promoting teamwork and cooperation throughout the establishment.
- Participated in staff training sessions to develop new skills and improve performance.
- Contributed to a positive work atmosphere, fostering a supportive environment for all team members.
- Received recognition from management for outstanding performance in delivering exceptional service to patrons.
- Collaborated with team members to provide exceptional service and resolve any customer issues promptly.
- Demonstrated excellent communication skills by effectively interacting with customers and addressing their needs.
- Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.
- Gained proficiency in multiple roles within the establishment, increasing overall productivity and flexibility.
- Operated cash register accurately, maintaining proper handling of financial transactions.
- Quickly adapted to changes in menu offerings or operational procedures as needed.
- Maintained a clean and organized workspace, ensuring a safe environment for both customers and colleagues.
- Adhered to company policies and procedures consistently, upholding brand standards at all times.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Cashier Helper
Family Thrift Center
09.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Participated in ongoing training sessions to stay up-to-date on company policies and procedures.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
- Worked closely with other departments to locate items or assist customers as needed.
- Offered assistance to elderly or disabled customers as appropriate.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
- Streamlined checkout process for faster service, resulting in reduced wait times.
- Collaborated with other team members on special projects such as store displays or inventory counts when needed.
- Resolved customer issues by collaborating with management when necessary, ensuring customer satisfaction remained high.
- Upheld high standards of personal hygiene and appearance consistent with company policies.
- Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
- Adhered to all company guidelines regarding pricing accuracy, promotional sales, and inventory control procedures.
- Processed various payment methods securely, including credit cards, debit cards, and checks.
- Assisted customers with bagging groceries, leading to a more efficient and pleasant shopping experience.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept, and mopped floors for professional appearance.
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Bagged items securely to minimize breakages and reduce losses.
- Trained new cashier team members in customer service and money handling processes.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Worked with other associates to support cashiers and management needs.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
Inspector in Quality Assurance and Quality Control
Heritage Dry Cleaners
12.2019 - 08.2020
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
Cook
Chuck E Cheese
07.2019 - 01.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Collaborated with management team to develop new menu items.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
High School Diploma -
Escuela Secundaria Mario Benedetti #106
San Francisco 163, San Miguel Residencial, 66085 C06.2015
Skills
- Nail art design
- Client consultation
- Hot stone therapy
- Hygiene and sanitation
- Upselling services
Languages
Spanish
Elementary
Timeline
Front Line Crew Member
McDonald’s
09.2022 - 12.2022
Pedicure Technician
Sun Nails
01.2022 - 09.2024
Cashier Helper
Family Thrift Center
09.2020 - 07.2021
Inspector in Quality Assurance and Quality Control
Heritage Dry Cleaners
12.2019 - 08.2020
Cook
Chuck E Cheese
07.2019 - 01.2020
High School Diploma -
Escuela Secundaria Mario Benedetti #106
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