Leslie Lindsay

Front Desk Patient Coordinator/Receptionist

Urology Surgical Partners LlC

02.2009 - 12.2023

Facilitated communication among patients, medical staff, resolving issues promptly and professionally.
Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
Assisted clinicians in maintaining updated inventory levels for supplies, supporting a well-stocked and prepared practice.
Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Maintained confidentiality of patient data and condition to safeguard health information.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Streamlined patient check-in process for faster and more accurate information gathering.