Leslie Lipscomb
Clarksburg,WV
Summary
Attentive Assistant Store Manager offering over 25 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Goal-driven Assistant Store Manager with 25 year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Knowledgeable Store Assistant Manager with over 25 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Shoe Carnival
Clarksburg, WV
11.2013 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coached and developed store associates through formal and informal interactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Over Night CSM
Walmart
Clarksburg, WV
04.2010 - 11.2013
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Store Manager
Dollar General
Clarksbug, WV
01.2008 - 10.2010
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Department Manager
Walmart
Clarksburg, WV
09.1998 - 01.2008
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Education
Business Management - Medical Secretary
WV Business College
Clarksburg, WV05-1992
High School Diploma -
Washington Irving High School
Clarksburg, WV06-1988
Skills
- Store Organization
- Stock Management
- Loss Prevention
- Customer Relations
- Department Oversight
- Employee Scheduling
- Inventory Counting
- Customer Service Management
- Upselling and Cross Selling
- Sales Strategies
- POS Systems Operations
- Shift Scheduling
- Pricing and Markdowns
- Store Opening and Closing
- Work Planning and Prioritization
- Customer Experience
- Employee Coaching
- Relationship Building and Management
- Hiring and Training
- Attention to Detail
- Problem-Solving
- Display Setup
- Team Building and Leadership
- Time Management
- Incident Reports
- Staff Supervision
- Customer Service
- Sales Growth
- Inventory Control
- Cash Auditing
Timeline
Assistant Store Manager
Shoe Carnival
11.2013 - Current
Over Night CSM
Walmart
04.2010 - 11.2013
Store Manager
Dollar General
01.2008 - 10.2010
Department Manager
Walmart
09.1998 - 01.2008
Business Management - Medical Secretary
WV Business College
High School Diploma -
Washington Irving High School