Leslie Lopez
Houston,TX
Summary
Dynamic leader with a proven track record at Kohls Department Store, enhancing operational efficiency and customer satisfaction. Skilled in merchandise planning and team leadership, I've successfully implemented strategies reducing shrinkage and boosting sales. Excelling in problem-solving and employee development, I foster environments where both staff and sales thrive.
Overview
10
10
years of professional experience
Work History
Store Manager in Training
Kohls Department Store
08.2020 - 10.2024
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
Stock Associate
Ross Dress for Less
10.2017 - 07.2020
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
Store Department Lead
Kohls Department Store
10.2014 - 09.2017
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
Education
High School Diploma -
Charles H. Milby High School
Houston, TX05-2014
Skills
- Store operations
- Brand Awareness
- Employee Scheduling
- Merchandise planning
- Sales Analysis
- Customer Service
- Team Leadership
- Operational Efficiency
- Problem-Solving
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager in Training
Kohls Department Store
08.2020 - 10.2024
Stock Associate
Ross Dress for Less
10.2017 - 07.2020
Store Department Lead
Kohls Department Store
10.2014 - 09.2017
High School Diploma -
Charles H. Milby High School
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