Leslie Lopez
San diego,California
Summary
Skilled in managing guest interactions and performing administrative tasks in a busy environment. Effective at coordinating and managing records with accuracy. Seeking to transition into new field leveraging strong organizational and communication skills developed in healthcare setting.
Overview
3
3
years of professional experience
Work History
Airbnb Co-Host
Elizabeth Maldonado
12.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and returning guests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and our company alike.
- Maintained records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and booking concerns with guests.
Game Operator
HB Leisure
11.2023 - 06.2024
- Assisted in analyzing player feedback for potential game improvements or expansions.
- Explained game rules and cheered guests on, ensuring an engaging experience for participants.
- Explained and demonstrated games to assist guests.
- Encouraged replays and trade ups.
- Greeted customers and encouraged them to try the games.
- Interacted with children and encouraged them to try their best at the game no matter their age.
Cashier
Enrique Vazquez
02.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science - Radiology
San Diego Mesa College
San Diego06-2028
High School Diploma -
Point Loma High School
San Diego, CA06-2023
Skills
- Engaging personality
- Multitasking
- Professionalism under high pressure situation
- Time management abilities
- Problem-solving aptitude
- Scheduling
- Filing
- Recordkeeping strengths
- Calendaring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Game Operator
HB Leisure
11.2023 - 06.2024
Cashier
Enrique Vazquez
02.2022 - 03.2023
Airbnb Co-Host
Elizabeth Maldonado
12.2021 - 09.2024
Associate of Science - Radiology
San Diego Mesa College
High School Diploma -
Point Loma High School
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