LESLIE LOPEZ CASTANEDA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Pool Attendant
JW Marriott Camelback INN
01.2023 - Current
- Provided organization worked and handled electronic booking systems
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Moved umbrellas and lounge chairs at request of guests.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Checked side duty list for opening and closing procedures.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Assisted in training of new pool attendants, sharing knowledge and best practices.
Medical Assistant
Central Phoenix ObGyn
05.2024 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Crew
AMC Dine-In theater Esplanade 14
06.2022 - 02.2023
- Followed company procedures to maintain work environment in a neat and orderly condition
- Followed standards to maintain safe work environment
- Worked front counter, kitchen, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Hostess / Server
Over Easy Biltmore
02.2020 - 02.2022
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Medical Assistant -
Pima Medical Institute
05.2024
High School Diploma -
Phoenix College Preparatory Academy
01.2022
Skills
- CPR Certified
- Clinical abilities
- HIPAA certificate
- Strong communication skills
- Time management
- Cleanliness
- OSHA certificate
- Guest service
- Teamwork and collaboration
- Customer service
Languages
English
Spanish
Timeline
Medical Assistant
Central Phoenix ObGyn
05.2024 - 06.2024
Pool Attendant
JW Marriott Camelback INN
01.2023 - Current
Crew
AMC Dine-In theater Esplanade 14
06.2022 - 02.2023
Hostess / Server
Over Easy Biltmore
02.2020 - 02.2022
Medical Assistant -
Pima Medical Institute
High School Diploma -
Phoenix College Preparatory Academy
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