Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Lovely

Sanford,ME

Summary

Dynamic Billing Coordinator at Republic Services with a service-oriented mindset and expertise in basic accounting. Proven track record of enhancing customer satisfaction through effective communication and swift resolution of billing discrepancies. Skilled in generating detailed reports and maintaining accurate records, driving operational efficiency and supporting team success.

Overview

8
8
years of professional experience

Work History

Billing Coordinator

Republic Services
Portsmouth, NH
11.2023 - Current
  • Coordinated with sales team to ensure accurate billing of customers.
  • Managed daily workflow processes associated with invoice creation and distribution.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Developed and maintained positive relationships with customers through effective communication.
  • Researched customer account information to respond to inquiries and resolve disputes.
  • Generated detailed reports on billing activity for management review.
  • Responded promptly to customer inquiries concerning services, bills, payments.
  • Ensured compliance with company policies related to invoice generation and processing.
  • Completed documentation, reports and spreadsheets of financial information.
  • Provided support for internal departments regarding billing inquiries.

Administration Assistant

Kelly Services - Republic Services
Portsmouth, NH
05.2023 - 11.2023
  • Reviewed, scanned, uploaded and processed various company documents into databases including company resources to forward to billing.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Maintained accurate department and customer records.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Performed data entry tasks accurately within specified timeframes.
  • Assisted with special projects as requested by management team.

Office Manager

Paradise Lounge and Grill
San Diego, CA
03.2022 - 04.2023
  • Interpreted and communicated work procedures and company policies to staff.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.

General Assistant & Data Entry

Kit Young Cards
San Diego, CA
01.2021 - 04.2023
  • Assisted with day-to-day operations
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Managed organizational filing systems for confidential customer records and reports.
  • Input customer data into system using FileMaker Pro, adhering to all procedures to keep information private.
  • Supervised invoice creation, order entry and submission to enable prompt and efficient customer shipments.
  • Maintained database management by entering new and updated customer and account information.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.

Bartender

Paradise Lounge and Grill
San Diego, CA
11.2016 - 04.2023
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.

Education

Associate of Business Management - Business Management

San Diego Miramar College
San Diego, CA
01-2026

Skills

  • Time management
  • Customer service
  • Invoice processing
  • Database management
  • Attention to detail
  • Multitasking and organization
  • Invoicing proficiency
  • Business operations support
  • Relationship building
  • Deadline oriented
  • Effective communication
  • Billing software

Timeline

Billing Coordinator

Republic Services
11.2023 - Current

Administration Assistant

Kelly Services - Republic Services
05.2023 - 11.2023

Office Manager

Paradise Lounge and Grill
03.2022 - 04.2023

General Assistant & Data Entry

Kit Young Cards
01.2021 - 04.2023

Bartender

Paradise Lounge and Grill
11.2016 - 04.2023

Associate of Business Management - Business Management

San Diego Miramar College

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Leslie Lovely