Leslie Ludwick

Home Comfort Experts - Mishawaka, IN July 2020 to Present

• Schedule/dispatch to appropriate locations according to predetermined schedule, customer requests or immediate needs.
• Assess future service calls to check technician’s route and to coordinate jobs based on skill level.
• Keeping and organizing work request that are on “hold” getting updates with technicians and scheduling these calls accordingly
• Debrief service calls that have been completed and follow up as needed
• Check proposals that have not been sold and follow up with customer for potential sales

• Supervise driver dispatching, route planning and service call orders for for 10 drivers.
• Quickly determine, schedule and dispatch all service call orders for Operators, Plumbers and Drain Crews based on customer needs and location of available crew
• Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with the company's personnel and Bob Frame Plumbing customers
• Revise schedules to accommodate customer needs
• Answer all customer requests with information about plumbing , drain issues and availability,
• Accurately and efficiently responded to over 100+ daily requests.
• Assess current inventories. Purchase supplies to keep stock within optimal levels for expected demands. Purchase goods to maintain shop and office stock
• Set up delivery of plumbing materials to arrive in time for scheduled start date for all proposed jobs
• Ensured that all executive calendars are immediately updated with changes by inputting data into Microsoft Outlook calendar
• Documented and maintained production information showing volume produced for proposed jobs using Microsoft Excel
• Created spreadsheets with Microsoft Excel to update scheduled for on-going scheduled maintenance for customers

• Executed new training initiative to improve skills and develop leaders from within
• Directed and motivated team of 100+ Cashiers, Stocker's and Grocery Personnel at front end of operations
• Supervised successful team of 100+ by conveying information consistently, quickly resolving issues and delivering constructive feedback
• Delegated tasks to employees based upon individual strengths and experience
• Mentor employees and instructed on management of complicated sales, complex issues and difficult customers
• Responded to customer inquiries and delivered appropriate information after carefully researching issues