Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Leslie Lugo Campa

Fontana,CA

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Representative with excellent client management and plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

8
8
years of professional experience

Work History

Licensed Insurance Agent

Hammer Insurance
02.2023 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
  • Increased agency efficiency by implementing standardized processes for policy administration, data entry, and client communication.
  • Fostered strong relationships with carrier representatives to stay informed on new offerings and underwriting guidelines, improving the ability to match clients with appropriate coverage options.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.

Hostess/Waitress

Rubys Diner Inc
09.2019 - 02.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Opened and closed seating sections according to volume of guests.

Manager

Jack In The Box
01.2016 - 08.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associate of Science - Veterinary Technology

Platt College-Ontario
Ontario, CA
05.2017

High School Diploma -

Citrus High School
Fontana
05.2015

Skills

  • Insurance sales expertise
  • Risk Assessment Knowledge
  • Insurance product expertise
  • Client Relationship Management
  • Client Account Management
  • Client Retention
  • Client Service
  • New Agent Training
  • Goal Oriented Approach
  • Marketing techniques
  • Sales strategy development
  • Negotiation Techniques
  • Upselling
  • Data Entry
  • Relationship Building
  • Billing Procedures
  • Persuasive Negotiation
  • Group Presentations

Accomplishments

Top 5 Insurance Sales Agent since 2023

Acknowledgment in increased sales volume/clients


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Licensed Insurance Agent

Hammer Insurance
02.2023 - Current

Hostess/Waitress

Rubys Diner Inc
09.2019 - 02.2020

Manager

Jack In The Box
01.2016 - 08.2019

Associate of Science - Veterinary Technology

Platt College-Ontario

High School Diploma -

Citrus High School

Similar Profiles

CREATE PROFILE
Leslie Lugo Campa