LESLIE LUNDEEN
Tempe,AZ
Summary
Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 25 years of experience in loan processing and mortgages.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
28
28
years of professional experience
Work History
Deli Clerk
Walmart
03.2024 - Current
- Started as a personal shopping for exclusive online membership.
- Assisted customers in selecting deli products, ensuring satisfaction and product knowledge.
- Maintained cleanliness and organization of deli display cases for optimal presentation.
- Operated slicing machines and scales to prepare and package deli meats and cheeses.
- Collaborated with team members to manage inventory levels and restock supplies efficiently.
- Trained new staff on food safety protocols and customer service standards to enhance team performance.
- Monitored product freshness, rotating stock to minimize waste and maximize quality offerings.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Loan Processor II
Old National Bank/First Midwest Bank
07.2018 - 07.2023
- Managed a median pipeline of 50+ files daily, coordinating with internal and external clients
- Process loan applications ensuring compliance with policies and regulations.
- Review credit reports to evaluate borrower creditworthiness and identify potential risks.
- Collaborate with underwriting team to resolve issues and expedite loan processing.
- Maintain accurate records in loan origination software for tracking and reporting purposes.
- Communicate effectively with clients, providing updates and clarifying loan requirements.
- Mentor junior processors on best practices for efficient loan processing workflows.
- Lead cross-functional meetings to align team efforts on complex loan applications and approvals.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Loan Processor II
K-Force
02.2018 - 07.2018
- Managed a median pipeline of 20+ files daily
- Ordered and reviewed title commitments, clearance, credit reports, income, assets, property appraisals, homeowners’ insurance, and disclosures to ensure compliance with guidelines and loan sale ability
Tax Escrow Representative
Dovenmuehle Mortgage
07.2016 - 10.2017
- Processed tax refunds for mortgage loans that were overpaid
- Verified taxes were paid on mortgage loans with and without escrow accounts
- Analyzed borrower information to ensure compliance with lending regulations and company policies.
- Enhanced company reputation by providing exceptional customer service and support.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Loan Processor II
Associated Bank
07.2016 - 10.2017
- Managed a median pipeline of 35+ files daily ensuring compliance with guidelines and confirmed loans were saleable
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Utilized loan origination software to process and track loan applications.
Universal Agent
PNC Mortgage
09.2014 - 04.2015
- Successfully handled the ability to be cross trained in 4 different departments in a fast-paced environment. File Prep, File Quality Analyst, Processing and Closing
- Successfully cross-trained new Universal Agents in each department in classroom settings
- Streamlined mortgage application processes, improving turnaround time and accuracy for clients.
- Collaborated with cross-functional teams to optimize workflows and improve service delivery.
- Mentored junior agents on best practices in customer service and operational procedures.
- Developed training materials for new hires, fostering a knowledgeable team environment.
- Contributed to a positive work environment by maintaining a professional demeanor under pressure and demonstrating empathy towards colleagues dealing with challenging situations.
- Assisted in training new hires, ensuring they were well-equipped to handle their responsibilities.
Sr Loan Processor II
Prospect Mortgage
08.2010 - 03.2011
- Managed a median pipeline of 30 plus loans daily
- Analyzed borrower financials to assess risk and determine loan eligibility criteria effectively.
- Coordinated with underwriters and title companies to resolve issues promptly during the closing process.
- Facilitated communication between clients and lenders, ensuring transparency throughout the loan process.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Loan Processing Manager
Union Financial-Countryside
05.2001 - 08.2010
- Responsible for managing processing department of opening, processing, closing and due diligence on other processor closed loans. Report to owner of company with daily pipe review
- Worked with various agencies in a broker setting to meet closing demands
- Oversaw loan processing workflows, ensuring compliance with regulatory standards and internal policies.
- Led team in implementing process improvements, enhancing efficiency and reducing turnaround times for loan applications.
- Trained and mentored staff on best practices for loan documentation and customer service excellence.
- Developed training materials and conducted workshops to enhance team knowledge of mortgage products and systems.
- Continuously updated internal policies to reflect changes in lending regulations, keeping staff informed and well-prepared for compliance audits.
- Recognized as a top performer within the department, consistently delivering high-quality work while meeting strict deadlines.
Sr Loan Processor/Assistant Branch Manager
Full Spectrum Lending
07.1997 - 05.2001
- Managed a team of 14 processors and 2 openers while processing Subprime loans for Countrywide’s BCD Division
- Depending on the volume, handled and closed between 50 to 75 loans per month
- Within one year of service, I was promoted to Jr. Underwriter and granted approval to clear underwriting conditions
- After two years, I was promoted to Assistant Branch Manager, where I oversaw the operations of a branch office with 5 loan processors and 25 loan officers. In this role, I assisted the Branch Manager with daily tasks, including reporting branch activity to the corporate office and human resources.
Education
High School Diploma -
Lourdes
Chicago, IL06.1986
Skills
- Order fulfillment
- Cleanliness and sanitation
- Customer service
- Safe food handling practices
- Food preparation
- Meat slicing expertise
- Equipment safety
- Hospitality service expertise
- Order taking accuracy
- Work area maintenance
- Equipment use
- Product stocking and rotation
- Inventory rotation
Accomplishments
- Collaborated with a team of 4 in the development of a new position with PNC Mortgage.
- Supervised team of 12 staff members.
- Nominated Processor of the Year with the IAMB.
- Notary for the State of Arizona,
Timeline
Deli Clerk
Walmart
03.2024 - Current
Loan Processor II
Old National Bank/First Midwest Bank
07.2018 - 07.2023
Loan Processor II
K-Force
02.2018 - 07.2018
Tax Escrow Representative
Dovenmuehle Mortgage
07.2016 - 10.2017
Loan Processor II
Associated Bank
07.2016 - 10.2017
Universal Agent
PNC Mortgage
09.2014 - 04.2015
Sr Loan Processor II
Prospect Mortgage
08.2010 - 03.2011
Loan Processing Manager
Union Financial-Countryside
05.2001 - 08.2010
Sr Loan Processor/Assistant Branch Manager
Full Spectrum Lending
07.1997 - 05.2001
High School Diploma -
Lourdes