Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Luter

Hattiesburg,MS

Summary

Ambitious Stylist offering 14 years of experience delivering modern and classic hair designs and techniques for men, women and children. Conversational and energetic with expertise in fostering client loyalty to drive revenue. Skilled in interpreting client requests and achieving superior results with every service.

Overview

15
15
years of professional experience

Work History

Stylist

Sports Clips
Hattiesburg, MS
10.2021 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Organized sales area and work station to showcase products and boost sales.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Worked on 15 customers daily while maintaining distinguished cleanliness and organization of work areas.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Handled payment transactions using micro soft word to maintain accuracy and payment processes.
  • Recorded client payments and payment information daily with 100% accuracy rate.
  • Updated customer service standards to increase number of return customers and overall company profits by 100%.

Stylist

Belk Salon &Spa
Hattiesburg, MS
05.2021 - 10.2021
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Worked on 10 to 15 customers daily while maintaining distinguished cleanliness and organization of work areas

Barbershop Manager

Midwestern Barbers (Camp Shelby)
Hattiesburg, MS
07.2020 - 03.2021
  • Used clips and shears to complete various types of fades, shaves and cuts..
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Resolved guest complaints about service or style.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained master calendar of appointments and employee shifts.
  • Used scissors, trimmers, clippers, razors and brushes on over 100 customers with 100% customer satisfaction rate..
  • Expanded client base by 50% through direct referrals.


Sales Representative

Victoria Secret
Hattiesburg, MS
11.2018 - 03.2021
  • Increased sales by offering consultation on products and services and applying customer service and up selling techniques.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Implemented brand marketing and sales campaigns.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Maintained book of business valued at $3500.00.

Stylist

Golden Kutz
Hattiesburg, MS
09.2019 - 12.2020
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products and boost sales.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Worked on 15 customers daily while maintaining distinguished cleanliness and organization of work areas.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded client payments and payment information daily with100 % accuracy rate.

Stylist

MasterCuts - Regis
Hattiesburg, MS
03.2019 - 12.2019
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products and boost sales.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Worked with men, women and children to complete all services on daily basis.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Worked on 15 to 20 customers daily while maintaining distinguished cleanliness and organization of work areas.
  • Handled payment transactions using micro soft word to maintain accuracy and payment processes.

Stylist

Ulta Salon
Hattiesburg, MS
02.2019 - 03.2019
  • Monitored current trends to understand fashions and better serve customer needs
  • Worked on 5 customers daily while maintaining distinguished cleanliness and organization of work areas
  • Worked with men, women and children to complete cuts, styles, color and waxing on daily basis
  • Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers
  • Recorded notes for future reference about customer preferences and services delivered
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
  • Assessed customer hair texture, treatment history and desired outcome to determine services required
  • Organized sales area and work station to showcase products and boost sales
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
  • Designed individualized plans to assist customers in healing damaged or dry hair

Stylist

Belk Salon & Spa
Hattiesburg, MS
03.2017 - 02.2019
  • Recorded notes for future reference about customer preferences and services delivered.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Recorded client payments and payment information daily with 100% accuracy rate.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Designed individualized plans to assist customers in healing damaged or dry hair

Manager/Stylist Manager

Sport Clips
Hattiesburg, MS
05.2015 - 12.2016
  • Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
  • Boosted professional hair care product sales 100% through up selling, visual merchandising and retail display optimization.
  • Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Maintained general appointment calendar and set shift schedules.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Consistently received positive feedback from guests on performance reviews.
  • Handled employee scheduling and coverage needs during business hours.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 10%.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Grew repeat client base by 50% through effective marketing and customer service.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Stylist

Hairfinity Styling Lounge
Hattiesburg, MS
08.2014 - 06.2015
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Worked on 10 customers daily while maintaining distinguished cleanliness and organization of work areas

Manager/Stylist Sales Associate

SmartStyle
Columbia, MS
07.2009 - 08.2014
  • Advised client base of new products and seasonal fashions to increase store sales.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Connected and engaged with customers to understand styling needs.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Met or exceeded individual financial and credit goals while contributing to store's bottom line.
  • Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
  • Translated inspiration into action by solving customer styling needs.
  • Served as brand storyteller to create experiences that drove sales and achieved store goals.
  • Leveraged associate education tools to build product and styling knowledge.
  • Maintained [100]% client retention rate, ranking among top performers in region.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 to 60 customer orders per day.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Increased business sales utilizing product and service knowledge.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Cosmetology - Cosmetology Education

Pearl River Community College
Poplarville, MS
06.2009

Skills

  • Relationship building and management
  • Texturizing services specialist
  • Waxing service provider
  • Outstanding client retention
  • Hair maintenance expert
  • Scalp treatments
  • Highlights and lowlights
  • Sales expertise
  • Staff Management
  • Cosmetology industry exposure
  • Mississippi Licensed Cosmetologist
  • Advanced communication skills
  • Highly motivated self-starter
  • Strong leader
  • Knowledge of color space theory
  • Detail-orientated

Timeline

Stylist

Sports Clips
10.2021 - Current

Stylist

Belk Salon &Spa
05.2021 - 10.2021

Barbershop Manager

Midwestern Barbers (Camp Shelby)
07.2020 - 03.2021

Stylist

Golden Kutz
09.2019 - 12.2020

Stylist

MasterCuts - Regis
03.2019 - 12.2019

Stylist

Ulta Salon
02.2019 - 03.2019

Sales Representative

Victoria Secret
11.2018 - 03.2021

Stylist

Belk Salon & Spa
03.2017 - 02.2019

Manager/Stylist Manager

Sport Clips
05.2015 - 12.2016

Stylist

Hairfinity Styling Lounge
08.2014 - 06.2015

Manager/Stylist Sales Associate

SmartStyle
07.2009 - 08.2014

Cosmetology - Cosmetology Education

Pearl River Community College

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Leslie Luter