Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Luu

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

9
9
years of professional experience

Work History

Daycare Assistant

YMCA Daycare
01.2016 - 05.2016
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Kept children between ages of 1 and 12 safe and secure with vigilant oversight.
  • Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
  • Supported children's emotional well-being by offering empathetic and patient care.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Sales Associate

Tillys
06.2016 - 12.2016
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Associate

Pacsun
01.2017 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Madewell
03.2018 - 09.2019
  • Collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Engaged customers in friendly, professional dialogue to determine needs
  • Assessed customer needs to provide assistance and information on product features

Sales Associate/Personal Stylist

Nordstrom
09.2019 - 12.2024
  • Collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice
  • Trained new team members in cash register operation, stock procedures and customer services
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Enhanced client satisfaction by providing personalized style consultations and wardrobe assessments.
  • Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
  • Answered incoming telephone calls to provide store, products and services information
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Associates of Arts - Business

INVER HILLS COMMUNITY COLLEGE
Inver Grove Heights, MN
04.2022

Skills

  • Merchandising knowledge
  • Cash handling accuracy
  • Inventory control procedures
  • Upselling and cross selling
  • Goal oriented
  • Relationship building/ selling
  • Exceeds sales goals
  • B2B sales and customer service
  • Reliable and punctual
  • Contact follow-up
  • Sales development and expertise
  • Multi-tasking strength
  • Friendly and outgoing
  • Teamwork and collaboration

Languages

English
Vietnamese

Timeline

Sales Associate/Personal Stylist

Nordstrom
09.2019 - 12.2024

Sales Associate

Madewell
03.2018 - 09.2019

Sales Associate

Pacsun
01.2017 - 02.2018

Sales Associate

Tillys
06.2016 - 12.2016

Daycare Assistant

YMCA Daycare
01.2016 - 05.2016

Associates of Arts - Business

INVER HILLS COMMUNITY COLLEGE

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Leslie Luu