Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

LESLIE MACON

Dallas

Summary

Seeking a position in a call center, customer service, clerical, or collections office. Possessing a strong skill set and knowledge in customer relations, filing, typing, and data entry. Demonstrated track record of delivering exceptional service and maintaining accuracy in administrative tasks. Dedicated to providing efficient support to clients and colleagues. Looking to contribute expertise and contribute to the success of a dynamic organization in need of a detail-oriented and customer-focused professional.

Overview

29
29
years of professional experience

Work History

VIP CSR II

WILLIS TOWERS WATSON
10.2015 - 02.2025
  • Facilitate the creation of accounts for retirees enrolling in insurance plans after losing group coverage.
  • Facilitated 3-way calls to insurance companies for coverage verification.
  • Helped facilitate the processing of retired reimbursement accounts.

CSR

SPEED COMMERCE (AAFES)
09.2014 - 10.2015
  • Assisted the active duty military and non-active duty military with placing catalog orders and tracking orders
  • Member of the Escalation team as well as Oracle Chat team assisting with damaged or lost orders
  • Assisted the front desk secretary when needed

MEDICAL RECORDS CLERK

TEXAS MEDICAL AND SURGICAL ASSOCIATES
01.2008 - 07.2008
  • Pulled medical charts for doctors and nurses
  • Assisted clients with obtaining their medical records
  • Ordered medical records from archives and filed medical charts alphabetical and numerical

MEDICAL RECEPTIONIST

AARONS WOMEN'S CENTER
02.2005 - 11.2007
  • Scheduled appointments
  • Pulled charts
  • And checked in patients

CONSUMER LEADING REP/COLLECTOR

CITIGROUP
04.2001 - 12.2004
  • Managed collection activities including consulting with customers on payments
  • Consulted with customers about their financial & personal objectives as well as other loan solutions to help them achieve their goals throughout their lending cycle

COLLECTOR/TRANSFER AGENT

SOUTHEASTERN CREDIT BUREAU
03.1996 - 09.1999
  • Assisted clients with delinquent and closed accounts
  • Helped debtors arrange payments using alternative methods and collected past due balances

Education

Aviation Electrician School -

NATTC
Memphis, TN

Hospital Corpsman School -

Great Lakes
Great Lakes, IL

Business administration -

Strayer University
Dallas, TX
06.2027

Diploma -

Hunter Huss High School
Gastonia, NC
01.1989

Skills

  • Basic understanding of the insurance industry
  • Implementation of new clients
  • Maintenance of client files
  • Providing information
  • Answering questions
  • Administering insurance accounts
  • Teamwork
  • Effective communication
  • Verbal communication
  • Written communication
  • Special projects
  • Typing
  • Filing
  • Data entry
  • Customer service
  • Inventory
  • Facsimile
  • Basic computer skills

Military Service

United States Navy, Honorable Discharge, 04/01/90, 02/01/95

Timeline

VIP CSR II

WILLIS TOWERS WATSON
10.2015 - 02.2025

CSR

SPEED COMMERCE (AAFES)
09.2014 - 10.2015

MEDICAL RECORDS CLERK

TEXAS MEDICAL AND SURGICAL ASSOCIATES
01.2008 - 07.2008

MEDICAL RECEPTIONIST

AARONS WOMEN'S CENTER
02.2005 - 11.2007

CONSUMER LEADING REP/COLLECTOR

CITIGROUP
04.2001 - 12.2004

COLLECTOR/TRANSFER AGENT

SOUTHEASTERN CREDIT BUREAU
03.1996 - 09.1999

Aviation Electrician School -

NATTC

Hospital Corpsman School -

Great Lakes

Diploma -

Hunter Huss High School

Business administration -

Strayer University

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LESLIE MACON