Summary
Overview
Work History
Education
Skills
COVER LETTER
Timeline
Generic

Leslie Madden

Gray,GA

Summary

Dynamic and results-oriented sales professional with over a decade of experience in public service consulting and case management, specializing in support for adults facing substance abuse and mental health challenges. Recognized as a top sales consultant for four consecutive years, consistently surpassing targets while establishing strong client relationships through effective communication and innovative problem-solving. Proven ability to thrive in diverse environments, seamlessly adapting to new challenges and collaborating with multidisciplinary teams to deliver impactful solutions. Committed to leveraging interpersonal skills to create positive outcomes for clients in new career opportunities.

Overview

22
22
years of professional experience

Work History

Sales professional

Hyundai of Milledgeville
05.2025 - Current
  • A Hyundai Sales Professional guides customers through the vehicle buying process, ensuring an excellent experience from start to finish.
  • Key Responsibilities
  • Customer Interaction: Greet customers, understand their needs, build rapport, and follow up.
  • Product Expertise: Become an expert on Hyundai models (new and used), demonstrating features and conducting test drives.
  • Sales Process: Lead customers through the sales journey, negotiate terms, and complete all paperwork accurately.
  • Target Achievement: Actively work to meet and exceed personal and team sales goals.
  • Stay updated on promotions, assist with showroom duties, and collaborate with other departments.
  • Excellent verbal and written communication skills.
  • Strong focus on providing an outstanding customer experience.
  • Goal-oriented, self-starter with a strong work ethic.
  • Availability: Flexible hours, including evenings and weekends.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.

Sales Consultant

Childre Nissan
02.2021 - 12.2024
  • Engage with customers to understand their needs and guide them to the right Nissan vehicle.
  • Present and explain vehicle features, financing options, and warranty details.
  • Maintain a deep knowledge of Nissan’s lineup, promotions, and industry trends.
  • Develop and maintain relationships with new and returning customers to maximize sales.
  • Work collaboratively with the sales team and management to achieve dealership-wide goals.
  • Consistently meet and exceed sales targets, contributing to dealership success
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Sales consultant/tow truck/office assistant/property manager

GARZA AUTOMOTIVE GROUP
02.2018 - 02.2021
  • Tow Truck Dispatcher
  • Coordinated and managed tow truck operations, ensuring timely and efficient responses to customer requests
  • Assigned and dispatched drivers to jobs, considering factors like location, truck type, and driver availability
  • Provided excellent customer service, communicating with customers to provide updates and resolve issues
  • Tracked and monitored job status, driver locations, and estimated arrival times
  • Managed driver schedules, ensuring efficient workload management and minimizing delays
  • Coordinated with emergency services in emergency situations, ensuring safe and efficient responses
  • Maintained accurate records of jobs, customer information, and driver performance
  • Analyzed data to identify areas for improvement and implemented process enhancements to increase efficiency and customer satisfaction
  • (CONTINUED FROM GARZA AUTOMOTIVE GROUP)
  • Property Manager
  • Managed daily operations of residential/commercial properties, ensuring compliance with regulations and company policies
  • Built and maintained strong relationships with tenants, and owners, providing exceptional customer service and resolving issues promptly
  • Implemented marketing strategies to attract new tenants, reducing vacancy rates and increasing revenue
  • Conducted regular property inspections, identifying and addressing potential issues before they became major problems
  • Ensured compliance with safety protocols, regulatory requirements, and industry standards
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Maximized customer retention by resolving issues quickly.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.

Assistant Manager

The Bridges of Hope Trust
12.2016 - 06.2017
  • Managed BOH inpatient registration
  • Took leadership role in the absence of the manager
  • Provided direct oversight of BOH admissions and registration process
  • Remained current on policies and procedures
  • Provided administrative and clinical support to all staff
  • Assisted with supervision of all personnel and volunteers and completed performance evaluations
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented staff training programs to elevate service standards and knowledge.

Cashier

Kroger
03.2016 - 12.2016
  • Created environment that enabled customers to feel welcomed, important and appreciated
  • Actively greeted, engaged and assisted customers
  • Processed customer transactions through check lane quickly, accurately and efficiently
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

ACT - Social Service Tech 2

River Edge Behavioral Health Center
02.2013 - 07.2013
  • Provided a broad range of paraprofessional social services to patients/clients/consumers and families
  • Assisted with dealing with personal and family problems
  • Provided supportive counseling and a liaison for social services
  • Performed case management skills, participated in treatment team planning and performed crisis intervention
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Assisted in the development of individualized goal-setting plans for each mentee, promoting personal growth and independence.
  • Facilitated group sessions focusing on essential life skills such as communication, problem-solving, and decisionmaking.
  • Maintained detailed records documenting progress made toward established goals throughout the mentorship process.
  • Provided timely feedback on progress to both mentees and program administrators, collaborating on necessary adjustments for optimal results.
  • Adapted mentoring approach based on individual learning styles and preferences, ensuring a customized and effective experience for each mentee.
  • Utilized active listening techniques during one-on-one sessions, ensuring thorough understanding of each mentee''s concerns and aspirations.
  • Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
  • Provided crisis intervention support to at-risk students, coordinating appropriate resources and referrals as needed.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Enhanced crisis intervention skills by attending professional development workshops and trainings.
  • Supported youths'' emotional well-being, providing crisis intervention services as needed during critical moments.
  • Developed crisis intervention strategies that reduced incidents of school violence.

ACT - General Clerk

River Edge Behavioral Health Center
12.2012 - 01.2013
  • Assisted colleagues with client treatment plans and answered large phone call volume of ACT consumers
  • Assisted clients with prioritizing their needs and managed account payees for ACT consumers
  • Served as a liaison between clients and social service providers, licensed social workers, doctors, and nurses
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
  • Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
  • Prepared professional correspondence for internal and external communication purposes, demonstrating strong attention to detail.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
  • Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
  • Demonstrated excellent analytical skills by reviewing reports for discrepancies and providing recommendations for improvements to management.
  • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
  • Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.

Office Secretary

M&R Collection Agency, Inc.
01.2004 - 09.2012
  • Prepared, copied, filed, and distributed data and reports
  • Maintained office filing system
  • Prepared and monitored monthly invoices
  • Maintained confidentiality of data
  • Received, sorted and distributed mail
  • Collected and disbursed funds from cash account and kept accurate records of collections and disbursements
  • Reduced delinquency for assigned accounts
  • Accountable for collection agency's overall customer satisfaction
  • Assisted with legal aspects of suits, judgments, and garnishments of wages
  • Addressed concerns with clients and resolved conflicts
  • Managed relationships and negotiated debt collection contracts

Education

Bachelor of Science - Public Service

Macon State College
Macon, GA
08.2012

Skills

  • Excellent Teamwork Skills
  • Sales Excellence
  • Problem-Solver
  • Resource Management
  • Results Oriented
  • Self Motivated
  • Written and Verbal Communication
  • Customer Relationship Building
  • Adaptability & Versatility
  • Problem Solving & Efficiency
  • Communication and Interpersonal Skills
  • Operational & Organizational Management
  • Industry Knowledge and Strategic Thinking
  • Upselling and cross selling
  • Closing techniques
  • Customer relationship building
  • Business development
  • Point of sale operation
  • Sales presentations
  • Sales and marketing strategies
  • Social selling
  • Sales strategy development
  • Cold calling
  • Lead generation
  • Cash handling
  • Customer service
  • Relationship building
  • Nonviolent crisis intervention
  • Behavioral crisis intervention
  • Crisis intervention training
  • Crisis intervention techniques
  • Non-violent crisis intervention
  • Crisis intervention and deescalation
  • Mediation and crisis intervention
  • Crisis intervention strategies
  • Medical crisis intervention
  • Behavioral intervention plans
  • Intervention implementation
  • Oppositional defiant disorder interventions
  • Autism spectrum disorder interventions
  • Suicidality intervention
  • Writing intervention strategies
  • Nonviolent intervention techniques
  • Crisis communication management

COVER LETTER

  • Leslie Madden
  • 353 Cypress Dr, Gray, GA 31032
  • 478-960-7908
  • Date: August 2, 2025
  • To Whom It May Concern
  • I am writing to express my interest in the Crisis Counselor position at ProtoCall Services. With a strong dedication to mental health support and a genuine desire to make a positive impact, I believe I am well-suited for this role and share the core values your organization upholds.
  • Working from my secure, HIPAA-compliant private workspace, I am fully prepared to provide confidential and focused support to individuals in distress. I bring with me a compassionate voice, a calm demeanor, and the emotional resilience necessary for effective crisis intervention. My ability to engage with callers, build trust quickly, and de-escalate high-pressure situations allows me to foster a sense of safety and support during vulnerable moments.
  • I am particularly drawn to ProtoCall’s mission of 24/7 availability and commitment to those facing emotional and mental health challenges. My strengths in active listening, critical thinking, and multitasking ensure I can accurately assess risk, develop safety plans, and connect callers with appropriate resources—all while maintaining thorough documentation.
  • I am excited about the opportunity to contribute to ProtoCall’s trusted reputation in mental health care. Thank you for considering my application. I look forward to the possibility of joining your team and supporting individuals when they need it most.
  • Warm regards

Timeline

Sales professional

Hyundai of Milledgeville
05.2025 - Current

Sales Consultant

Childre Nissan
02.2021 - 12.2024

Sales consultant/tow truck/office assistant/property manager

GARZA AUTOMOTIVE GROUP
02.2018 - 02.2021

Assistant Manager

The Bridges of Hope Trust
12.2016 - 06.2017

Cashier

Kroger
03.2016 - 12.2016

ACT - Social Service Tech 2

River Edge Behavioral Health Center
02.2013 - 07.2013

ACT - General Clerk

River Edge Behavioral Health Center
12.2012 - 01.2013

Office Secretary

M&R Collection Agency, Inc.
01.2004 - 09.2012

Bachelor of Science - Public Service

Macon State College

Similar Profiles

CREATE PROFILE
Leslie Madden