Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leslie Madden

Gray,GA

Summary

Dynamic professional with a robust foundation in crisis management and intervention, skilled in active listening, conflict resolution, and providing emotional support. Renowned for adaptability and collaboration within diverse teams to achieve impactful results. Expertise in swiftly assessing situations and crafting effective strategies for positive outcomes, backed by extensive experience as a Crisis Counselor. Proven track record of guiding individuals through challenging circumstances with effective coping strategies and strong communication skills to facilitate successful resolutions.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sales Professional

Hyundai of Milledgeville
05.2025 - Current
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.

Sales Consultant

Childre Nissan
02.2021 - 03.2025
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Top Sales for 4 of the 5 years
  • Sold 30+ cars a month
  • Answered telephone and email inquiries from potential customers.
  • Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
  • Streamlined sales process with efficient organization of client information and follow-up communications.
  • Increased dealership revenue through effective negotiation and closing techniques.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Collaborated with management to develop sales strategies and achieve monthly targets.
  • Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
  • Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
  • Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
  • Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Office Assistant/property Manager

GARZA AUTOMOTIVE GROUP
02.2018 - 02.2021
  • Resolution surveys.
  • Hosted quarterly tenant appreciation events, increasing lease renewal rates by 20%.
  • Implemented feedback system that led to a 25% improvement in tenant satisfaction scores.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Assistant Manager

The Bridges of Hope Trust
12.2016 - 06.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed over 40 girls in the facility
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Cashier Team Lead

Kroger
03.2016 - 12.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

ACT - Social Service Tech 2

River Edge Behavioral Health Center
02.2013 - 07.2013
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
  • Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
  • Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
  • Promoted a culture of self-care among colleagues, emphasizing the importance of maintaining personal wellbeing to provide optimal support for clients.
  • Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
  • Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.

ACT - General Clerk

River Edge Behavioral Health Center
12.2012 - 01.2013
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
  • Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
  • Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
  • Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
  • Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
  • Prepared professional correspondence for internal and external communication purposes, demonstrating strong attention to detail.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.

Office Secretary

M&R Collection Agency, Inc.
01.2004 - 09.2012
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
  • Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
  • Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
  • Provided administrative support during high-pressure situations enabling seamless workflow.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Bachelor of Science - Public Service

Middle Georgia State University
Macon, GA
08.2012

Skills

  • Proficient in group dynamics
  • Effective problem resolution
  • Efficient resource allocation
  • Independently motivated
  • Strong verbal communication skills
  • Relationship development skills
  • Flexibility in diverse roles
  • Process efficiency improvement
  • Clear verbal and written communication
  • Operational & Organizational Management
  • Customer relationship building
  • Interpersonal communication skills
  • Analytical problem-solving
  • Effective verbal communication
  • Awareness of addiction issues
  • Human trafficking awareness

Certification

  • CSP - Certified Sales Professional
  • Certified Peer Training - 2018-
  • Certified Nissan Sales Professional, Childre Nissan - 2020-2025
  • Certified Hyundai Sales Professional Training - 2025

Timeline

Sales Professional

Hyundai of Milledgeville
05.2025 - Current

Sales Consultant

Childre Nissan
02.2021 - 03.2025

Office Assistant/property Manager

GARZA AUTOMOTIVE GROUP
02.2018 - 02.2021

Assistant Manager

The Bridges of Hope Trust
12.2016 - 06.2017

Cashier Team Lead

Kroger
03.2016 - 12.2016

ACT - Social Service Tech 2

River Edge Behavioral Health Center
02.2013 - 07.2013

ACT - General Clerk

River Edge Behavioral Health Center
12.2012 - 01.2013

Office Secretary

M&R Collection Agency, Inc.
01.2004 - 09.2012

Bachelor of Science - Public Service

Middle Georgia State University

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