Leslie Madden
Mental Health/Sales Professional
Gray,GA
Summary
Motivated | Skilled | Results-Oriented Versatile and motivated sales professional with extensive experience in public service consulting and automotive sales. Thrives in diverse environments, adapting seamlessly to new challenges, whether in customer-facing roles or behind-the-scenes strategy development. Recognized as a top sales consultant for four consecutive years, consistently breaking records and exceeding expectations. Holds a Bachelor’s degree in Public Service and possesses 10 years of experience working with adults facing substance abuse and co-occurring mental illnesses, showcasing a deep commitment to understanding complex individual needs and delivering impactful solutions. Open to exploring new career opportunities that leverage strong interpersonal skills, innovative thinking, and a passion for creating positive outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Consultant
Childre Nissan
02.2021 - 12.2024
- Achieved top sales consultant ranking for four consecutive years, exceeding revenue and performance targets
- Developed tailored sales strategies, guiding customers through the car-buying process while maximizing satisfaction
- Maintained in-depth knowledge of Nissan’s lineup, industry trends, and competitive analysis to optimize sales opportunities
- Strengthened client relationships through effective follow-ups, resulting in high customer retention and repeat business
- Collaborated with management to implement dealership-wide initiatives, improving overall performance
- Leveraged CRM tools to track customer interactions, refine sales techniques, and enhance lead conversion rates
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Sales Consultant, Office Assistant, Property Manager
Garza Automotive Group
02.2018 - 02.2021
- Efficiently managed dispatch operations, ensuring timely and effective roadside assistance
- Assigned drivers based on proximity and availability, optimizing response times
- Provided top-tier customer service by maintaining direct communication with clients, offering updates, and addressing concerns
- Implemented process improvements, leading to increased efficiency and customer satisfaction
- Oversaw daily operations of multiple residential and commercial properties, ensuring smooth tenancy experiences
- Maintained strong relationships with tenants and owners, quickly resolving concerns to improve retention
- Spearheaded marketing strategies to reduce vacancies and boost rental revenue
- Conducted routine inspections and ensured compliance with regulations, proactively addressing maintenance concerns
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Assistant Manager
Bridges of Hope Trust
12.2016 - 06.2017
- Managed patient registration and admissions, ensuring seamless entry for clients seeking rehabilitation services
- Played a key leadership role in the absence of management, maintaining operational continuity
- Implemented new policy adherence strategies, increasing efficiency in admission processing
- Provided clinical and administrative support, overseeing personnel and completing performance evaluations
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier
Kroger
11.2014 - 12.2016
- Delivered outstanding customer service, creating a welcoming and efficient shopping experience
- Processed transactions quickly and accurately while maintaining a friendly demeanor
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Case Manager
River Edge Behavioral Health Center
12.2011 - 07.2014
- Provided supportive counseling and crisis intervention for individuals facing substance abuse and mental health challenges
- Assisted in treatment planning, acted as a liaison between clients and social service providers, and coordinated care
- Conducted case management and facilitated referrals for additional support services
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Office Secretary
M&R Collection Agency, Inc.
01.2004 - 09.2012
- Managed legal documentation, billing, and account tracking, ensuring seamless financial operations
- Negotiated and handled delinquent accounts, successfully reducing outstanding debts
- Maintained confidentiality while overseeing customer records and collection agency operations
Education
Bachelor of Science - Public Service
Macon State College
01.2012
Skills
- Strategic sales planning
- Customer relationship development
- Effective negotiation skills
- Organizational management
- Effective problem-solving
- Market insight
- Microsoft Office Suite COBALT CARElogic CRM POS Systems
- Organizational time planning
Certification
Sales Excellence Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Consultant
Childre Nissan
02.2021 - 12.2024
Sales Consultant, Office Assistant, Property Manager
Garza Automotive Group
02.2018 - 02.2021
Assistant Manager
Bridges of Hope Trust
12.2016 - 06.2017
Cashier
Kroger
11.2014 - 12.2016
Case Manager
River Edge Behavioral Health Center
12.2011 - 07.2014
Office Secretary
M&R Collection Agency, Inc.
01.2004 - 09.2012
Bachelor of Science - Public Service
Macon State College
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