LESLIE MADDEN
Dubach,LA
Overview
31
31
years of professional experience
Work History
Release of Information Specialist
Lincoln Community Health Center
Ruston, LA
11.2024 - Current
- Processed requests for medical records in compliance with privacy regulations.
- Coordinated information release between healthcare providers and patients.
- Ensured accurate documentation of released medical information records.
- Communicated with patients regarding their information release inquiries.
- Maintained confidentiality of sensitive patient information throughout processes.
- Managed incoming and outgoing correspondence related to information requests.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Verified accuracy of released information prior to dissemination.
- Created reports summarizing data from release of information requests.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Participated in department, unit and hospital educational programs to maintain skill and competency levels.
- Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.
- Searched electronic health record system for requested documents.
- Leveraged computer software and technology to locate patient records.
- Responded promptly and professionally to customer inquiries via telephone or email.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Provided guidance on interpretation and implementation of state laws governing disclosure of medical records.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Pulled patient records and transferred information to appropriate parties.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Release of Information Specialist
Green Clinic Health System
Ruston, LA
07.1996 - 11.2024
- Processed requests for medical records in compliance with privacy regulations.
- Coordinated information release between healthcare providers and patients.
- Ensured accurate documentation of released medical information records.
- Communicated with patients regarding their information release inquiries.
- Maintained confidentiality of sensitive patient information throughout processes.
- Managed incoming and outgoing correspondence related to information requests.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Verified accuracy of released information prior to dissemination.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Participated in department, unit and hospital educational programs to maintain skill and competency levels.
- Searched electronic health record system for requested documents.
- Leveraged computer software and technology to locate patient records.
- Collaborated with departments within the organization to ensure compliance with applicable laws regarding access to protected health information.
- Responded promptly and professionally to customer inquiries via telephone or email.
- Analyzed trends in volume and types of requests received over time.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Provided guidance on interpretation and implementation of state laws governing disclosure of medical records.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Performed quality checks to drive accuracy of release, confidentiality and invoicing.
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Pulled patient records and transferred information to appropriate parties.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Located and retrieved files, assisting public with general information.
- Streamlined day-to-day office processes to meet long-term goals.
Release of Information Specialist
Acadian Copy Service
Acadian, LA
04.1995 - 07.1996
- Processed requests for medical records in compliance with privacy regulations.
- Ensured accurate documentation of released medical information records.
- Communicated with patients regarding their information release inquiries.
- Maintained confidentiality of sensitive patient information throughout processes.
- Managed incoming and outgoing correspondence related to information requests.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Verified accuracy of released information prior to dissemination.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Searched electronic health record system for requested documents.
- Responded promptly and professionally to customer inquiries via telephone or email.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Streamlined day-to-day office processes to meet long-term goals.
Education
Associate of Science -
Louisiana Tech University
Ruston, LA03-1995
Skills
- Medical record management
- HIPAA compliance
- Electronic health records
- Data verification
- Information release coordination
- Customer service
Timeline
Release of Information Specialist
Lincoln Community Health Center
11.2024 - Current
Release of Information Specialist
Green Clinic Health System
07.1996 - 11.2024
Release of Information Specialist
Acadian Copy Service
04.1995 - 07.1996
Associate of Science -
Louisiana Tech University